RESOLVED 4/16/25: Android: Thumbs not working

[landonjohnbible]

I have the latest OS with the S25 ultra and I'm having a problem where I like a song, it highlights, then immediately disappears. Just started recently 😔.

To clarify i can't like a song, I click it and it immediately "unlikes" from the visual

Moderator Edit: Edited title for clarity, Merged comments

[kayla76353]

Pandora isn't adding songs to my thumbs up Playlist or even taking my thumbs up. I cleared the cache and made sure it was updated. 

[AA_Metatron]

Wife is having same issue on brand new S25+... Uninstalled/re-installed, didn't fix it.

[CrystalMorgan85]

I'm having the same issue as well on my samsung Galaxy s24 plus 

When I go to Click the thumbs up button. It will not stay why?

Moderator Edit: Merged comments

[AA_Metatron]

After trouble shooting further... We logged out and back into her account.  On Android we went into phone SETTINGS And select APPS... Find Pandora and inside the app settings select STORAGE.  Select CLEAR CACHE and then CLEAR DATA.

Restarted the phone and now thumbs up (favoriting) is working.

[CrystalMorgan85]

Did that and it's still not working for me 

[Satdoc00]

Recently I can no longer like songs. It flashes real quick but doesn't stay liked. I've logged out of app and back in. I've deleted and reinstalled the app on my phone, cleared app cache and still doing the same. Songs I've liked in the past still show liked, but any song I try to like now just won't stay selected on any station. 

[AdamPandora]

@Satdoc00 I moved your post over to this existing thread: Android: Thumbs not working

Please check out the status update from @TannerPandora and follow up with the requested information.

We appreciate you working with us on this.

[NikHay8687]

I have done everything that Pandora told me to do in on the trouble shooting page. It still isn't letting me thumbs up anything. It will only let me thumbs down songs 😞 It does it on every song, no matter if it's on autoplay or a station.

[TannerPandora · Accepted solution]

Note: This message has been Accepted as a Solution to flag current troubleshooting steps, status of the post, or if additional information is needed. 

This post will be updated with more information as it is provided to the moderation team.

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Pandora Update 4/16/25:

Hi all!

Thanks everyone for posting your experiences! 

We believe that the issue with using thumbs in AutoPlay has now been resolved. The next time you're in AutoPlay please try thumbing once again.

If you continue to have trouble with thumbs in AutoPlay, please provide the following:

• The date and time - please include timezone:
• The track you were listening:
• If you're able to capture a screenshot of the track or a screen recording of the thumbed track not saving would be wonderful.

Thanks for being part of community!

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Pandora Update 4/14/25:

Hi all!

Thanks for letting us know that you're having trouble using thumbs.  We've passed this along to our engineering team so they can take a closer look.

If you're still experiencing this, could you please share the following details?

• Did this happen when listening to a Station or AUTOPLAY?
  • If a station, what was the station name?

• Did this happen on your Android?
  • What is the OS version + Pandora version?
  • Was your Android connected to another device, such as Android Auto or a speaker?

Thanks for your patience in the meantime!