Music stops

[icredclover]

We have been playing instrumental christmas music, both playlists and stations.  Every 5 to 10 minutes the music stops and I have to hit play again.  This happens every day multiple times a day.  What is the issue?

[AdamPandora · Accepted solution]

@icredclover Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[SallyM]

This is happening to me, I just upgraded to Premium.  I play it on my Windows computer at my store.  I have been playing it like this for 6 years and it just started with this issue.  After 10-30 it stops and I have to hit play each time.  Please advise

[AdamPandora]

@SallyM Could you tell me a bit more about what is happening?

If you are on a computer, are you listening from:

• Our website, or the desktop app? If you're listening from our website, what browser are you using?
1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝