My collection is missing after logging back in

[peterraboin]

No. This did NOT work... Any other solutions? How about Restart my computer? Any brilliant ideas like that? I lost 7 years worth of saved stations. WHAT is going on!!???

[Iceli]

Hi can someone help me get old stations and thumbs up radio back onto my account. I've been listening to these for years and it has disappeared. 

[AdamPandora]

@Iceli I moved your post into this existing thread: My collection is missing after logging back in

It sounds like you may have multiple accounts registered with Pandora.

I am going to have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.

[Iceli]

Hi Adam, can you please help me with mine?

[AdamPandora]

@Iceli I do see someone from our support team has already sent you an email to help with this.

Please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[malildude]

My stations are gone. I only have two stations under my collections and all the stations I created over the years have disappeared. 

[AdamPandora]

@malildude I moved your post into this existing thread: My collection is missing after logging back in

It sounds like you may have multiple accounts registered with Pandora.

I am going to have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.

[Nelsonyanez]

Please help lost all my playlist from years  ago

[AdamPandora]

@Nelsonyanez I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their next email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

[Pab]

I had to shut my phone off yesterday and when I turned it back on and accessed Pandora I was asked to create an account. That never happened before.  I created an account but none of my saved stations, music, collections appear anymore. Originally I was listening free but then last year I started paying for the service without adds. Is there anything you can do to restore my music? PatB

[AlyssaPandora]

Hi there, @Pab. 👋

Sounds like you created a new Pandora account after being logged out of your original account.

Someone from our User Support team will reach out via email to help with locating your upgraded account.

Please keep an eye out for their email soon. 🎧

[stevenpry]

I had to change my password and now I lost 100+ stations.  I'd like to get them back, please help

[AdamPandora]

@stevenpry It looks like you have multiple accounts registered with Pandora, and recently logged into the wrong account.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[sixmartins]

When I logged back in to Pandora all my playlists are gone.  Can you restore them?  Thank you.

[AdamPandora]

@sixmartins I moved your post into this existing thread: My collection is missing after logging back in

It sounds like you may have multiple accounts registered with Pandora.

I am going to have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.

[Southpadre]

I need the radio stations I had and songs too

[AdamPandora]

@Southpadre It sounds like your original account may be registered under a different email address if you are are seeing a different collection on the account you are currently signed into.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Haleyamanda92]

the app was not working earlier this morning. I uninstalled it and redownloaded the app. When I signed back in all my songs and playlists are completely gone. What should I do? I have been trying for hours now.  

[AdamPandora]

@Haleyamanda92 I moved your post into this existing thread: My collection is missing after logging back in

It sounds like you may have multiple accounts registered with Pandora.

I am going to have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.

[Debbie84]

Pandora was not available today (I never have a problem with it on my iphone SE).  Then finally able to get on, but playlists gone, even when I click on my collection.  Took me HOURS to download all that music!

[AdamPandora]

@Debbie84 I moved your post into this existing thread: My collection is missing after logging back in

It sounds like you may have multiple accounts registered with Pandora.

I am going to have someone from our support team reach out to you privately via email to help look into this further.

Please keep an eye out for their message.