cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My log in info isn't recognized

Ow
Underground

And my stations are gone and I'm still being charged monthly

Labels (1)
0 Kudos
1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

@Ow I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

View solution in original post

0 Kudos
7 Replies

AdamPandora
Community Manager
Community Manager

@Ow I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

Ow
Underground

Thank you!

AdamPandora
Community Manager
Community Manager

Always happy to help, @Ow. 😎

Thanks for being a part of the Community!

0 Kudos

Ow
Underground

I have not heard from your support team. I would like to have my account canceled and to stop being charged immediately! I am going to have to report the charges as fraudulent to my credit card company if this doesn't stop! I have been charged for many, many months without even being able to log in! I will be reporting these charges this afternoon if I don't get contact via email.

0 Kudos

AdamPandora
Community Manager
Community Manager

@Ow I do see our support team sent you an email on 12/02/21.

You may want to check your spam folder to ensure their messages aren't getting filtered out.

If you still do not see their message, please contact them directly for assistance on your end here.

0 Kudos

Ow
Underground
I got an automated message on that day. I've emailed using your link.
0 Kudos

AdamPandora
Community Manager
Community Manager

@Ow I do not see any new messages from you to our support team.

Make sure to submit your message here.

You can also reply back directly to whatever email you initially received for further assistance.

0 Kudos