cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My log in info isn't recognized

Ow
Underground

And my stations are gone and I'm still being charged monthly

Labels (1)
0 Kudos
1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Ow I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

0 Kudos
7 Replies

AdamPandora
Moderator
Moderator

@Ow I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

0 Kudos

Ow
Underground

Thank you!

AdamPandora
Moderator
Moderator

Always happy to help, @Ow. 😎

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Ow
Underground

I have not heard from your support team. I would like to have my account canceled and to stop being charged immediately! I am going to have to report the charges as fraudulent to my credit card company if this doesn't stop! I have been charged for many, many months without even being able to log in! I will be reporting these charges this afternoon if I don't get contact via email.

0 Kudos

AdamPandora
Moderator
Moderator

@Ow I do see our support team sent you an email on 12/02/21.

You may want to check your spam folder to ensure their messages aren't getting filtered out.

If you still do not see their message, please contact them directly for assistance on your end here.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Ow
Underground
I got an automated message on that day. I've emailed using your link.
0 Kudos

AdamPandora
Moderator
Moderator

@Ow I do not see any new messages from you to our support team.

Make sure to submit your message here.

You can also reply back directly to whatever email you initially received for further assistance.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos