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New user name not recognized

Jgrebe
Local Performer

Pandora says it doesn’t recognize my name to log

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1 Solution

Accepted Solutions

AlyssaPandora
Community Manager
Community Manager

Thanks for sharing those great tips, @MOHLovesAlaska.

Are you still having trouble signing in, @Jgrebe? Let us know and I can create an email case for you with a support agent.


Alyssa | Community Manager
Join the discussion in Community Chat
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3 Replies

Jgrebe
Local Performer

Although the help sent me, my username told me to check my login and it won’t let me login with that name either but they sent me and it’s the same **ahem** name

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@Jgrebe I can understand your frustration. I'm just a regular premium customer, but I have been able to help others with troubleshooting problems. So, may I suggest some of these steps that may help you with your problem? 

 

  • Check for typos – Make sure the username you’re entering exactly matches the one Pandora provided. Sometimes, a small difference (like an extra space or capitalization) can cause login issues.

  • Reset your password – If you’re certain the username is correct, try resetting your password to see if that resolves the issue.

  • Try a different login method – Some accounts allow you to log in using an email address instead of a username.

  • Use a different device or browser – If you’re on a phone, try logging in on a computer, or switch browsers.

  • Contact Pandora support – If none of these work, Pandora’s customer support may need to help you regain access. I can assure you Pandora does have a good support team, but because it is the weekend their response time may not be what you would like it to be especially when you are having problems. At least give the steps provided above a chance. 

Have a blessed evening. Take care and GOD bless.

P.S Here is a direct link to contact support. Pandora - Contact Us

 

MOHLovesAlaska

AlyssaPandora
Community Manager
Community Manager

Thanks for sharing those great tips, @MOHLovesAlaska.

Are you still having trouble signing in, @Jgrebe? Let us know and I can create an email case for you with a support agent.


Alyssa | Community Manager
Join the discussion in Community Chat
Your turn: Q: What’s the most recent song you gave a thumbs up to?
Check out: Pandora for Creators Community
Join the Community Playlist: Autumn Country

Share yours: Q: What's your sound color?