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Check and see if I have two accounts? Downloaded the program to get it back to working.
Thank you.
one account is under email address (free account) and the new account is under email (paid account) I hope I wont lose my collection on the free account.
mod edit: removed personal info
Hi there, @wilstuder. 👋
I moved your post over to the Account section of the Pandora Community.
Someone from our User Support team will reach out to you via email to help see if you have two Pandora accounts. Please keep an eye out for their message. 📬
Thanks so much for your patience during this process. 🎧
Thank you.
one account is under email address (free account) and the new account is under email (paid account) I hope I wont lose my collection on the free account.
mod edit: removed personal info
Hi there, @mdegraw67. 👋
Thanks for letting us know about this. I removed your email addresses from your post to protect your privacy. Someone from our User Support team will reach out to you via email to help with your two accounts. Please be sure to check your spam / junk folder in case you don't see their message yet.
Thanks for your patience during this process. 🎧
hi I have two email addresses. I originally set up the account with a gmail address at 4.95 month and the second email address on my windows 10 pc. I just upgraded to premium through google android phone and noticed my windows must have been a second account as the premium account doesn't show up there can you help?
Hi there, @cgunn. 👋
Thanks so much for letting us know about your issue. Since this involves your account information, I've gone ahead and escalated this to our User Support team. Someone will reach out to you privately via email to offer further assistance. Please keep an eye out for their email. 📬
We appreciate your patience during this process. 🎧
How do I retrieve lost music? It just disappeared. I have the same format but none of the music that I required to listen to.
Hi there, @Rogeliorivero. 👋
Looks like you've been in touch with our User Support team recently. I do see that you have two Pandora accounts registered under two different email addresses. Someone from our User Support team has reached out to you via email to help with your subscription and account. If you don't see their email yet, please check your spam / junk folder to make sure it didn't end up there.
Thanks for your patience during this process. 🎧
The issue should not be my email address the fact is I lost my music and I would like to get it back
@Rogeliorivero I do see you have an open case with our support team regarding this issue.
If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.
Thanks for being a part of the Community!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
I found out i had two accounts. How can I find out which account has the trial of Pandora +. I still have commercials on both. That's the reason why I signed up for the Pandora + version for $4.99/month. I am working on the free 30 trial. I signed up a couple of days ago.
It would be nice if I could reach someone on a phone. I'm sure it's a quick fix, but I cant find anything that can solve this on your trouble shooting forms.
@Eddyann1 I do see you have an open case with our support team regarding this issue.
Make sure to keep an eye out for their email reply, and they will be happy to further assist.
Thanks for being a part of the Community!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
I have updated my account to premium family and have seen the yearly charge go through my bank yet I’m still getting commercials…..also…I had another account with a different email with a subscription through the Apple App Store…when I upgraded this account through pandora I thought I was updating my old plan and now have lost all my playlists. How do I stop receiving commercials and can I merge my two accounts.
Hi there, @jwingate1804. 👋
Sorry to hear that you're having trouble. I moved your post over to this existing thread: Two Accounts
Since this involves your two account and will require you to share additional information, I've created an email support case for you. Someone from our team will be in touch via email to offer further assistance with your account and subscription. Please keep an eye out for their message. 📬
Thanks for your patience during this process. 🎧
ok, been w/Pandora long time; original email without premium. Just paid the monthly premium $12.99 using Apple which used a different email that I have. So it appears I am paying for 2 accounts. I went into the first acct and changed the email to match the one I bought premium with, thinking it would link the two accts. I only want ONE acct. I want my playlists to show on the new account. PLEASE HELP ME
TEXT: 760-900-3377 or
ps... i'm 70 and not too techy help
Hi there, @Dee52. 👋
No worries.
We are happy to walk you through this process. I've gone ahead and escalated your issue to our support team. Since we don't offer phone support, someone will reach out to you via email (the one associated with this Pandora account), to help out. If you don't see their message soon, please check your spam / junk folder to make sure it didn't end up there. 📬
Thank you for your patience during this process. 🎧
I have the same problem two accounts, how do I contact someone to help me?
nephertiti
@nanlwar I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)