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Two Accounts

wilstuder
Local Performer

Check and see if I have two accounts? Downloaded the program to get it back to working.

Labels (2)
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9 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @wilstuder. 👋

I moved your post over to the Account section of the Pandora Community.

Someone from our User Support team will reach out to you via email to help see if you have two Pandora accounts. Please keep an eye out for their message. 📬

Thanks so much for your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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mdegraw67
Local Performer

Thank you.

one account is under email address  (free account) and the new account is under email (paid account) I hope I wont lose my collection on the free account.

 

mod edit: removed personal info

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AlyssaPandora
Moderator
Moderator

Hi there, @mdegraw67. 👋

Thanks for letting us know about this. I removed your email addresses from your post to protect your privacy. Someone from our User Support team will reach out to you via email to help with your two accounts. Please be sure to check your spam / junk folder in case you don't see their message yet.

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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cgunn
Local Performer

hi I have two email addresses. I originally set up the account with a gmail address at 4.95 month and the second email address on my windows 10 pc. I just upgraded to premium through google android phone and noticed my windows must have been a second account as the premium account doesn't show up there can you help?

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AlyssaPandora
Moderator
Moderator

Hi there, @cgunn. 👋

Thanks so much for letting us know about your issue. Since this involves your account information, I've gone ahead and escalated this to our User Support team. Someone will reach out to you privately via email to offer further assistance. Please keep an eye out for their email. 📬

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Rogeliorivero
Local Performer

How do I retrieve lost music? It just disappeared. I have the same format but none of the music that I required to listen to.

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AlyssaPandora
Moderator
Moderator

Hi there, @Rogeliorivero. 👋

Looks like you've been in touch with our User Support team recently. I do see that you have two Pandora accounts registered under two different email addresses. Someone from our User Support team has reached out to you via email to help with your subscription and account. If you don't see their email yet, please check your spam / junk folder to make sure it didn't end up there.

Thanks for your patience during this process. 🎧

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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Rogeliorivero
Local Performer

The issue should not be my email address the fact is I lost my music and I would like to get it back

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AdamPandora
Moderator
Moderator

@Rogeliorivero I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap