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"Request Failed" for community account notifications

caldella
Opening Act
An Unexpected Error has occurred.

Every time I access the community from desktop, I see at least one notification on my alerts at the top right. However, which I click, it ALWAYS says the following:

 

Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 7C4F5484.

Click your browser's Back button to continue.

 

Is this an internal issue on Pandora's part? Where I log in from, what browser I use, privacy settings, and removing add-ons/extensions make no difference. This is across the board on Firefox, Chrome, multiple computers.

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@caldella We believe this issue should now be resolved.

Can you please follow up and let me know if you are now able to view your notifications?

Thanks again!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

6 Replies

AdamPandora
Moderator
Moderator

I'm happy to look into this, @caldella.

Can you please send me a screenshot of the error message you are seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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caldella
Opening Act

See below. I just tried on Microsoft Edge as well (no extensions etc.) and received the same. So this is across 3 different browsers and 2 different computers. All have the newest updates.

 

eror.jpg

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AdamPandora
Moderator
Moderator

@caldella Thanks for sending that over.

I've gone ahead and created a ticket with our engineering team so they can help look into this further.

Keep an eye on this thread, and I will provide you with an update when I receive more information from them.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

AdamPandora
Moderator
Moderator

@caldella We believe this issue should now be resolved.

Can you please follow up and let me know if you are now able to view your notifications?

Thanks again!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

caldella
Opening Act

Thanks Adam - it seems to be working today! I was able to click my notifications when I logged in and see that you replied, instead of having to find the thread myself to check. 🙂

AdamPandora
Moderator
Moderator

Happy to hear that, @caldella. 😁

Adam | Community Moderator

Let's share music in the Playlist Swap