Andorid: App Restarts During Listening Session

[KWBarkulis]

Version 2210.2

Android ZFold 4

Application permission to restart each time the app is opened.

The Application will be running. I'll tap the player to view song details and the app restarts. How do I turn this absolutely stupid feature off?

mod edit: changed title for clarity

[AdamPandora]

@KWBarkulis I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

Is the problem that if you are playing a song and navigate away from the Pandora app, the music will restart when opening Pandora again?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[KWBarkulis]

Yes. I'll have pandora running either in my vehicle or on my home stereo. If I tap the app to review details of the music once away from the app, the program restarts. Whatever station I was listening to restarts and the song that was playing is no longer running. The history details of previous songs played is reset and the session is lost.

I have the Samsung fold 4, Pandora version 2210.2 it seemed to have start when I I downloaded the app on this phone. I seem to recall a permission request upon download, asking for the capability to restart sessions.

It is real aggravating when sessions are lost this way.

Ken

[GeraldPandora]

Hi @KWBarkulis 👋

Since you have a Samsung device, this restart issue may be related to your "sleeping apps" settings.

Please check out this post regarding the settings for sleeping apps here.

+++

In addition, we did release a new version update (v.2211.1) of Pandora. I suggest updating your app as well.

To update the Pandora app on your Android device follow the steps below:

1. Tap your profile avatar in the top right corner.
2. Select Manage apps & device.
3. Then tap Manage and scroll to Pandora for updates.

Hope this helps, let us know how it goes!

[KWBarkulis]

Thanks for the reply. This has nothing to do with my situation, however.
The app runs in the background and is set to never sleep. The issue is; the
app restarts during a session if I open the app (while running, regardless
if screen timed out) to view the current song, etc. The app restarts the
session and song history is lost for the session.
Ken.

[GeraldPandora]

Thanks for clarifying @KWBarkulis and sorry for my confusion.

I've enabled a trace on your account so that we can get a better understanding. For this trace to be helpful, please run through our Android Troubleshooting steps.

In addition, I would like to report this to our engineers so that they can take a closer look.
Can you send over a bit more info about your device?

• Model: Samsung Fold 4
• Carrier:
• Android version (Settings > About Phone):
• Pandora version: 2210.2

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this! 🤝

[KWBarkulis]

Model: Samsung Fold 4
Carrier: AT&T
Android version: 12
Pandora version: 2210.2
It happens regardless of Wi-fi connectivity.

It started once I downloaded Pandora onto the Fold 4. I believe a
permission prompt popped up asking (paraphrasing) "do want to restart the
app when opening the app..." In my haste I belive I accepted whatever
permission this granted and the problem began. I have been a user for a
very long time, this had never happened prior.

Thanks for your help with this!
Ken

[GeraldPandora]

Appreciate you providing those details for us @KWBarkulis!

I've added this info to our internal ticket, while our engineers investigate what's going on. Your patience is appreciated while we work on this. 🤝

Happy Holidays! 🎅

[KWBarkulis]

I have completed the steps in the previous email. The problem persists.