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I have a Google pixel 5A fully updated running Android 13. For some reason this ridiculous music app will not allow me to remove your widget from my lock screen. I have all your notifications disabled. I have the settings that would normally put the music player on the lock screen turned off. I have spoken to Google about this and they have confirmed that I have everything turned off correctly yet you're **ahem** app will not go away. I have seen thread after thread on this chat about this problem but not one has a solution that actually works. Please get me a solution because you are about to lose a very long time subscriber to Pandora if this **ahem** doesn't get fixed soon
mod edit: changed title for clarity
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Hi @Cappylarou ๐
Thanks for dropping by and letting us know. In addition, I apologize for any nuisance this may have caused with your day-to-day activities.
I have enabled a trace on your account so that we can take a closer look at what's going on. For this trace to be helpful, please complete our Android Troubleshooting steps.
If you continue to experience the Pandora widget on your lock screen, I would like to report this to our engineers so that they can take a closer look.
Can you send over a bit more info about your device?
- Model: Google Pixel 5A
- Carrier:
- Android version: Android 13
- Build number (Settings > About Phone):
- Android Security Patch Level, if noted on your device (Settings > About Phone):
- Pandora version:
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Let me know!
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Google pixel 5A
Android 13
T-Mobile
Build number: TQ2A.230305.008.A3
Pandora version: 2303.1
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Thanks for the follow up, @Cappylarou.
I've shared your feedback with our engineers. This information is really valuable, and helps us understand what might be happening. I know this has been a frustrating issue. Unfortunately, the variety of Android models can lead to a longer resolution process, since we may need to create solutions that address each different phone and device.
We really appreciate your patience in the meantime! ๐ง
Join the discussion in Community Chat
Check out: New community badges
Share yours: Q: What's your sound color? โจ
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Hi @Cappylarou ๐
Thanks for dropping by and letting us know. In addition, I apologize for any nuisance this may have caused with your day-to-day activities.
I have enabled a trace on your account so that we can take a closer look at what's going on. For this trace to be helpful, please complete our Android Troubleshooting steps.
If you continue to experience the Pandora widget on your lock screen, I would like to report this to our engineers so that they can take a closer look.
Can you send over a bit more info about your device?
- Model: Google Pixel 5A
- Carrier:
- Android version: Android 13
- Build number (Settings > About Phone):
- Android Security Patch Level, if noted on your device (Settings > About Phone):
- Pandora version:
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Let me know!

