Android: App Crashes Occasionally

[Unique00]

The app constantly shuts down randomly and it's annoying. Am I the only one this is happening to? I'm glad I didn't buy the paid version or I would really be pissed. And it don't matter what android phone it is. I have a Motorola and a Samsung and it crashes on both. So aggravated right now.

[AdamPandora]

@ctech1 Thanks for following up with that information.

I moved your post over to this existing thread: Android: App Crashes Occasionally

I've also enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

If the app crashes again after running through the steps linked above, can you please let me know the date/time it occurred?

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Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

• Model:
• Android version (Settings > About Phone > Android version):
• One UI version: (Settings > About Phone > Software information):
• Pandora version (Settings > Applications > Manage Applications > Find Pandora):

Thanks again for working with me on this.

[greenmt05]

Hello. Sometimes there isn't an errror it just STOPS..and other times it says timed out.

[AdamPandora]

@greenmt05 Sorry to hear about the trouble.

Could you explain what's happening in more detail? 

When this issue occurs: 

• Does the app completely exit and you are brought back to your phone's home screen?

• If not, is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?

• Are you listening to a station, album, playlist, or podcast? 
• Are you connected to Wi-Fi or cellular data?
  •  If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
• Are you using a Bluetooth connection?

Additionally, please provide your device model, Android OS, One UI (if on Samsung), and Pandora app versions:

• Model:
• Android version (Settings > About Phone > Android version):
• One UI version: (Settings > About Phone > Software information):
• Pandora version (Settings > Applications > Manage Applications > Find Pandora):

The more information you can provide, the better I can help.

Thanks for working with me on this.