Android: App crashes and shuts off during songs

[Garciadal850]

How to contact Pandora

Hello my name is Dale Garcia, and I need to get a hold of Pandora because I am tired of their faulty app, it likes to restart on me all the time when I'm trying to listen to a music. I just tried to listen to my favorite song three times in a row and every time it hit a minute and a half into the song Pandora will shut off on me. I'm tired of their useless ways of doing work. They need to up their work ethic and fix their faulty app.

mod edit: changed title for clarity

[AlyssaPandora]

Hi @Garciadal850. 👋

Thanks for visiting the Pandora Community, and sorry to hear that you're having trouble with the app crashing during your listening sessions.

Contacting Pandora:

While Pandora does not offer phone support, there are a number of other ways you can contact us with any questions you have: How to contact customer service?

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Troubleshooting the Pandora App:

I've taken a look at your account and I do see that you may be using an Android device when this happens. The best place to start would be here: Android Troubleshooting

If that does help, could you provide more details about your experience?

• Have you encountered any error messages? If so, what exactly does it say?
• Does the music stop when you have the app backgrounded or when your screen is locked? If so, it may be helpful to check out the accepted solution for this thread: Android: Playback stops when screen Locked or App Backgrounded

Hope this information is helpful. 🎧