Android: Bluetooth controls no longer work

[Phillip_faugno]

I typically use shokz Bluetooth devices to listen to pandora.recently pandora has started to ignore commands from the headsets which are supposed to be able to start/stop and skip songs.at first I thought it was my headset buy ive been able to verify it is neither a fault or low battery(I have 3 headsets).

Even checked if pandora had an update pending but none are shown.

Any help?

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @Phillip_faugno. 👋

Thanks for your post.

My first recommendation would be to try repairing your headphones to see if that changes anything. Sometimes a fresh connection can do the trick.  You can also try clearing the app data to see if that helps. You can find those steps here: Android Troubleshooting

If the issue continues, I can share your experience and feedback with the appropriate party on my end. It's helpful to know:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?

I hope this helps. Let me know. 🎧

[Riless44]

I 2nd this. Pandora just keeps playing when press pause. It also no longer shows up on my screen when I swipe down a lot of the times, but the music is still playing. 

[AlyssaPandora]

Hi there, @Riless44. 👋

Thanks for sharing your experience on this thread. I'd like to gather more details to share on your behalf. 

Would you mind providing additional info?

• What is the make and model of the Bluetooth device you're using?
  • Phone make and model:
  • Carrier:
  • Android version (Settings > About Phone):
• Does this issue also occur when you aren't using a Bluetooth device?
• Are your controls grayed out when this happens?
• Have you encountered any error messages? If so, what exactly does it say?

Thanks for your help with this. 🎧

[Kryates93]

Hello,

Did anyone find a solution here? When I pause pandora using my shokz open fit headphones the music continues even though app says paused. When this happens the app won't allow interaction until next song or I force close.

I have t-mobile, galaxy s23+, I only listen on bluetooth, no the controls aren't grayed out, they just don't respond. No error messages

[TannerPandora]

Hi @Kryates93 

Welcome to community! Sorry to hear you're having this experience.

I'm happy to pass this along to our engineering team. Can you please confirm the following:

• Android OS:
• Pandora version:

Thank you!

[Kryates93]

2403.1

Sent from my T-Mobile 5G Device
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