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Android: Bluetooth controls no longer work

Phillip_faugno
Local Performer

I typically use shokz Bluetooth devices to listen to pandora.recently pandora has started to ignore commands from the headsets which are supposed to be able to start/stop and skip songs.at first I thought it was my headset buy ive been able to verify it is neither a fault or low battery(I have 3 headsets).

Even checked if pandora had an update pending but none are shown.

Any help?

 

mod edit: changed title for clarity

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3 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @Phillip_faugno. 👋

Thanks for your post.

My first recommendation would be to try repairing your headphones to see if that changes anything. Sometimes a fresh connection can do the trick.  You can also try clearing the app data to see if that helps. You can find those steps here: Android Troubleshooting

If the issue continues, I can share your experience and feedback with the appropriate party on my end. It's helpful to know:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Are you connected to Wi-Fi or cellular data when this is happening?

I hope this helps. Let me know. 🎧

Alyssa | Community Manager
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Riless44
Local Performer

I 2nd this. Pandora just keeps playing when press pause. It also no longer shows up on my screen when I swipe down a lot of the times, but the music is still playing. 

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Riless44. 👋

Thanks for sharing your experience on this thread. I'd like to gather more details to share on your behalf. 

Would you mind providing additional info?

  • What is the make and model of the Bluetooth device you're using?
    • Phone make and model:
    • Carrier:
    • Android version (Settings > About Phone):
  • Does this issue also occur when you aren't using a Bluetooth device?
  • Are your controls grayed out when this happens?
  • Have you encountered any error messages? If so, what exactly does it say?

Thanks for your help with this. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (04.09.24)
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