Android: Auto-Start Setting for Premium

[Couldberaining]

Hi,

This problem has yet to be resolved. I have a premium account and have been experiencing the same problem. When Auto-Play is enabled, the music plays when the App closed and reopened. When Auto-Play is Not enabled, the music STILL plays when the App closed and reopened. If this problem is not resolved, I will have no choice but to submit a complaint to the BBB. Thank you for attending the proper attention needed in order to fulfill your costumers' inquiries.

Best Regards,

Skyler

mod edit: changed title for clarity

[AlyssaPandora · Accepted solution]

Hi there, @Couldberaining. 👋

Thanks for your post, and sorry for any confusion. AutoPlay and Auto-Start are two different features within the Pandora app. I moved your post over to the Android space as it looks like you're using an Android device. 

AutoPlay is when an album or playlist ends, you can keep the music playing with similar songs. If you have this setting off, this has no impact on music playing when the app launches.

Auto-Start enabled will allow your audio to resume playing automatically when the app launches and you start your listening session.

I've included screenshots of the two settings from an iOS and Android devices:

From an Android device:

Could you confirm which feature are you having trouble with? Are you able to view these settings?

Let me know if you have auto-start disabled as I'm happy to assist you. 🎧

[Lsw]

Hi, is the Auto-start toggle feature only open to premium customers? When I go into my Android app advanced settings I don't see that option. Thanks.

[AdamPandora]

@Lsw That is correct - this feature is only an option when upgraded to Pandora Premium.

If you'd like to see this option added to our free service as well, I recommend creating a post in our Ideas space.

Thanks for being a part of the Community!

[RedButterfly]

Is there a way for the people who are using the free service to be able to turn off the auto start feature? It's not fair to force this feature on people who don't want to pay for premium.

[Doohickie]

In that case I'm uninstalling Pandora.  It was becoming my go-to music app but I'm not paying money to keep it from starting, and when it does start it's interfering with operation of other apps such as Strava.  Thanks for screwing up my phone and good bye.