Android: Can't Skip from Lockscreen after 2112.1

[Becky_lindberg0]

I tried all and still no luck

[AlyssaPandora]

Sorry to hear that, @Becky_lindberg0. Thanks for letting me know about this. Would you mind providing more information about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen):
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🎧

[Becky_lindberg0]

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It's happened both on and off wifi. 

[AdamPandora]

@Becky_lindberg0 It looks like you may have attempted to attach a screenshot, however it is not properly loading in the Community.

To attach an image, you can click on the camera icon located in the Reply box:

Otherwise, please follow up once more with the requested information about your device by filling in the blanks:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen):

Thanks for working with us on this. 

[Becky_lindberg0]

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

No, no screenshot from me. But I did all of the steps in here and searched other platforms to no avail. 

[AlyssaPandora]

@Becky_lindberg0 No worries - thanks for following up.

Would you mind sharing these details? We'd like to inform our engineering team about your specific feedback.

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen):

Sorry for any inconvenience. We appreciate your help with this. 🎧

[jenybean1]

I performed the Android software update on 1/18/22, and now I cannot skip or pause Pandora without unlocking my phone and going into the Pandora app.  The solution posted 12/20/21 does not work.  I am using v. 2112.1, I turned off the widgets, and I restarted my phone, and I still cannot use Pandora on my lock screen.

[AlyssaPandora]

Hey, @jenybean1. 👋

Sorry to hear those steps didn't help in your situation. Thanks for providing those details and for letting us know.

I've opened a new internal ticket for your issue and have reported it to our engineering team.

Could you confirm the following so that I can add it to the ticket?

• Model:
• Carrier:

Thanks for your help with this. 🎧

[jenybean1]

Hi there,

Thanks for the quick response!  I have a Galaxy S10, SM-G973U, Verizon.

[AlyssaPandora]

@jenybean1 Thanks for sharing those details. I've passed this along to our engineering team for you. 🎧

[BillFlow]

This is back and even more annoying how easy of a fix could this be if you actually cared about people paying for this app! 

[AlyssaPandora]

Hi there, @BillFlow. 👋

Sorry to hear that this issue popped up for you again. Please provide the following:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen):

Let me know and I can share it with our engineering team on your behalf. 🎧