why wont my pandora pause or skip? And i have to restart my phone to get pandora turned off after newest update
mod edit: changed title for clarity
*Please note: This message has been Accepted as a Solution to flag the current steps and/or status of this thread. This post will be updated with more information as it is provided to the moderation team
Pandora Update (08.05.24): Hey everyone 👋
We want to thank you for your patience and apologize for the time it has taken to address the issue regarding unresponsive player controls when listening to Pandora. We believe that this problem has been resolved in our latest release. Please update your Pandora app to version 2407.1.1, which contains this important fix.
After updating, we encourage you to test the app and let us know if you experience any further issues with the player controls or other functionalities by responding to in this thread. While we believe this update will resolve the issues you were having, we are continuing to monitor and work on improvements. Your feedback is crucial in helping us enhance your Pandora experience.
Here's how to update the Pandora app on your Android device:
Tip: In some cases, you may need to restart your device to update an app.
For anyone still experiencing issues after updating to Pandora Version 2407.1.1, please post a new comment here.
Thank you for your continued support and understanding. 🎧
Pandora Update (07.19.24): Hey everyone 👋
Our engineering team is still working on this behind the scenes. For new posters, feel free to include your device information as well as your feedback to be shared with the appropriate party. When we have more details to share, this thread will be updated. Thank you for your continued patience during this process.
Pandora Update (01.22.24): Hi community friends 👋
Thank you for reporting your feedback and experience with the unresponsive player controls. This issue has been passed along to our tech team for further investigation. At this time, there is no new update to share. For new posters, feel free to include your device information as well as your feedback to be shared with the appropriate party.
As always, posts will be updated with more information as it is provided to the moderation team. Thank you for your patience during this process. 🎧
Pandora Update (12.12.23): Hi friends 👋
We've received multiple reports about the player controls becoming unresponsive when listening to Pandora on an Android device. Thank you for taking the time to report your experience.
In the meantime, the moderation team is sharing the reports on this thread with the appropriate party for further investigation. For new posters on this thread, it's helpful to know your device information:
If you're able to capture a screenshot, this is helpful too.
Once we have this info, we'll follow up with you if we need any additional details. We appreciate your help with this. 🎧
Hi there, @Leonlav77. 👋
Thanks for letting us know about your experience. Sorry for any inconvenience this has caused.
Let's try running through these steps to see if that helps resolve the pause / skipping issue you're encountering: Android Troubleshooting
Feel free to let us know how it goes. 🎧
As of 10 days ago my pandora once it started playing on my galaxy note 22 ultra will become unresponsive. It will continue to play but want pause forward or go back. The only way to get it to recover is kill it and start over. I have reset the phone countless times and uninstalled it just as many. I'm at a total loss and need help. I have a family plan and pay for the app.
Hi @hagerz
Welcome to community!
Sorry to hear you're having trouble. Can you let me know the following information:
Can you confirm if this happens when streaming directly from your Android or when connected to another device, such as a Bluetooth speaker?
Also, can you do me a favor and please share a screenshot of what you're seeing when the app becomes unresponsive? You can include pictures directly here on community. This is best done through a web or mobile web browser. You won't be able include a screenshot if replying through the email notification you may receive
In the meantime, I've enabled a trace on your account to help investigate. Can you try the following troubleshooting steps to see if they will help improve your experience:
After completing these steps you will be asked to log into your account.
Please note that Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this.
Thanks for the help and let me know if you run into trouble.
Following. Mine is doing the sane thing. When trying to pause, skip, or restart from car stereo or Samsung watch, nothing happens. So I open my Z Fold5 and the controls on the now playing screen are grayed out. Sometimes onky half are grayed out and play/pause and skip are not grayed out but are unresponsive, even on the phone. I also have the Unknown by Unknown notification every time Pandora is closed. But I can swipe it away. The unresponsive control issue is the bigger issue, though. On stations and playlists. Extremely annoying and frustrating. Makes it near useless and we pay for family premium. We did just get an Android 14 software update around Dec. 1st and it does seem like it started with that but I cannot confirm it is related. i really HOPE this is figured out and some sort of update or fix is issued.
@Taz480 I've enabled a trace on your account as well.
Please run through the troubleshooting steps @TannerPandora recommended in his message above:
After completing these steps you will be asked to log into your account.
Please note that Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this.
Let me know how it goes.
>>Check out: The Listener Lounge: August 2024
>>Visit New Music: Picks of the Week (09.30.24)
@hagerz If you are still experiencing issues with this after running the troubleshooting steps @TannerPandora provided, please follow up with the additional information he requested in his message above.
Thanks again for working with us on this.
>>Check out: The Listener Lounge: August 2024
>>Visit New Music: Picks of the Week (09.30.24)
Galaxy s23 ultra. Wont pause, buttons dont respond
This just started recently. When I hit the pause button, it changes to "play" but continues to play and none of the buttons respond. Only way to make it stop playing is to close the app. About ready to cancel subscription and try another music app. Have Uninstaller, cleared cache, forced stop. Frustrating. Has anyone else experienced this?
@Larryd1987 I moved your post over to this existing thread: Android: Player controls become unresponsive
It sounds like you are experiencing a similar issue.
Can you please check out @TannerPandora's message above and reply back with the information he requested?
+++++++++++++++++++++++++
In the meantime, I've also enabled a trace on your account to help investigate. Can you try the following troubleshooting steps to see if they will help improve your experience:
After completing these steps you will be asked to log into your account.
Please note that Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this.
Thanks for the help and let me know if you run into trouble.
>>Check out: The Listener Lounge: August 2024
>>Visit New Music: Picks of the Week (09.30.24)
Done all the above 🤣 still doing the same thing.
My issue is the App frequently stops responding on my S22 Ultra. It will not pause, skip or replay. The only way to regain control is to close the App. I understand the best action is to clear cache and data. However, I will lose all downloaded music. From what I have read in the community, as a Premium Family member I will need to manually redownload all offline content. If I had the cheaper Plus subscription, my offline content. would be automatically redownloaded. Hoping I have my facts wrong, otherwise I will be forced to subscribe to a different platform.
My phone and apps updated and now I can't skip songs unless I have the app opened up. I cant skip from my truck or from my lock screen. I have rebooted the app and phone with no luck.
This has been happening to me also. Seems to have started after last android update only when connected to a Bluetooth device. When I pause or do next, track keeps playing on speaker, and check app and buttons grayed out. I can either force stop or wait for next song and have the buttons back and they seem to work. Something with the Bluetooth is out of whack. I cleared both cache and data, logged back in and same symptoms.
Pandora v. 2310.1 (android player 23101040)
Tried to clear data yesterday, same problem. Android 14, One UI 6, Pandora 2310.1. Not sure how to add a screenshot..
Hi, @number1pa64. 👋
Sorry to hear that you're having trouble. I moved your post over to this existing thread as it sounds similar to the issue you're encountering: Android: Player controls become unresponsive
Clearing App Data:
Clearing the app data is a part of the standard troubleshooting steps for the Pandora app on Android devices.
Your offline collection will be removed if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days. When you sign back into your account, it will reset the download process. Your offline content will still be available, it would just need to be redownloaded within the app. Then, make sure to keep Pandora in the foreground of your device while the download completes.
Device Details:
In the meantime, I can collect your device information to share with the appropriate party on your behalf.
Thanks for your help with this. 🎧
Appreciate the updates, @JonRazz @hagerz @Larryd1987 @Taz480.
Sorry to hear those steps didn't help. In the meantime, we've passed along your experience and device information to our engineering team. We'll follow up with you if we need to gather more info. Thank you for your patience during this time. 🎧
Hey, @Oli40. 👋
I moved your post over to this existing thread as I've seen recent mentions of this over the past few days: Android: Player controls become unresponsive
Device Details:
In the meantime, I can collect your device information to share with our tech team. It's helpful to know:
Let me know. 🎧
Galaxy S22 here experiencing all the same issues and have done the following steps to fix...no improvement. This started occurring after the latest update to my phone. Sounds like engineering needs to update Pandora for this bug fix?