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Android: Pandora Starts Playing After Being Closed
Our engineers are aware of this issue and they're working on it.
Please check here for updates. We appreciate your patience.
I have researched the threads and have tried to get the settings set as per the fixes, but it still won't stay on. If I try to listen while going to sleep it went last the "sleep" duration. If I use the offline setting when I am traveling it crashes, but then it's even better because I don't have a signal when I try to restart pandora. Getting pretty fed up and considering canceling my subscription.
Samsung S20 Note. I've attached screen shots.
I've enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for Android Devices
Let me know how it goes.
Hi @Marlou_Mariscal 👋
Welcome to the Community and thank you for your first post! 🎉
To keep our threads organized, I moved your original post onto an existing thread under
Android: Constantly Crashing
When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default.
This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step-by-step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app.
If you own a Samsung device, you may also want to check your Sleeping Apps settings.
Clearing App Data:
You can also try clearing the app data to see if this resolves the crashing issue when the app is background: Android Troubleshooting
If the issue persists, please provide more details about your device to share with our team. It's helpful to know:
Let me know how it goes. Thanks so much for your help with this. 🎧
Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
>> Follow us on Twitter @PandoraSupport
It's on my phone a Galaxy S20 and I have Verizon as my carrier. No screen shot available. The music is playing fine and then the whole app just shuts down sometimes it will restart with a new song and sometimes it just shuts down all the way. No error has ever come up.
Happy to pass this along to our engineering team. Can you let me know the following info:
>> Follow us on Twitter @PandoraSupport
Additionally, can you please let us know the following info:
Thanks for working with us on this.
I have an Android phone and never had any problems with Pandora. Starting about 24 hours ago, the app now crashes shortly after loading. I've emptied the cache and data and that didn't fix it. I uninstalled and reinstalled the app and that didn't fix it. I'm just wondering if there's a known bug or something currently being looked into.
Hi @tc5 👋
I moved your original post onto an existing thread under Android: Constantly Crashing.
Glad to hear that Pandora is working properly now on your Android device! 🎉
When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default. This can cause performance issues or interfere with playback when the app is backgrounded.
Hope this helps! Happy listening! 🎧
Every time I try to open the app it just crashes. I have read that you need to clear the data for the app, and that works until I want to change stations, and then it crashes again. With that being said, I don't want to have to log in every time I want to use the app (which is what clearing data does). I just want to know a fix, even if it is just waiting until you have a fix. I just don't like any other music streaming app!!
PLEASE HELLLPPPPP!!!! 😭 🙏🏻
Sorry to hear that you're experiencing some crashing issues @taylorhannah.
I moved your original post onto a related thread under Android: Constantly Crashing.
I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Thanks for providing those details @taylorhannah and I understand how frustrating this could.
However, I've passed that information along to an internal ticket we have with our engineering team for further investigation. We appreciate your patience in the meantime.
Thank you for your help with this! 🙏
I have this same issue with Pandora v2302.2 on a Pixel 4 with Android 13, though occasionally, instead of "Android Services Library keeps stopping" the error is "Pandora keeps stopping".
Through endless iterations and permutations of uninstalling/reinstalling, clearing the cache, clearing the data, and then exponentially more variations repeating with Google Play Services, I've come to something of a conclusion. It's the Pandora app, not Android Services.
It seems to have something to do with the app's device permission routines for phone and bluetooth permissions and not the permissions themselves. Regardless of whether the permissions are granted or not, the app code apparently runs a routine to check for these two permissions in the first few seconds of playing a song.
If the permissions are not already granted, it pops up a dialog requesting the permission. Music will usually continue playing in the background, but selecting "continue" or doing anything to get rid of the request dialog inevitably results in a crash. Thereafter, the app just crashes a few seconds after opening it which can only be resolved by clearing all app data (not just the cache).
If the permissions are already granted, no request dialog pops up, but the app crashes at about the same time as the dialog otherwise would've popped up.
Fiddling around with forced stops, clearing the cache, and repeatedly restarting the app sometimes results in music playing in the background behind the "Pandora keeps stopping" error message, but this is no way to operate. Literally unusable.
Clearly something is wrong with the permissions routines or something else that occurs on the same event trigger.
P.s. forgot to mention, on a clean never-opened installation, this error does not immediately occur. The app opens to the station list without fault. It is only after a station is selected to play that the above issue occurs.
@Infurion Thanks for providing that info.
I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.
Thanks for your patience in the meantime!
I literally cannot do more than 2 things without this app crashing...open a Playlist, press play, select shuffle...crash, open app search song, try to play....crash....or my favorite skip a song wait 30seconds and 5 different songs play at the same time.
I've already complained months ago. Please fix this!