Hi there, @CarTunes-21. 👋
Sorry to hear that you're having trouble signing into your newly upgraded account. Based on your message, it sounds like you have two Pandora accounts under different email addresses.
I've escalated your issue to our User Support team. Someone will reach out to you via email to offer further assistance with signing into your account. The email they will contact you on will be the one ending in "...bb.net". We do not include email addresses on the Pandora community to protect your privacy so I have removed them from your previous post.
Thanks for letting us know about this. Please keep an eye out for their message soon. 📬
Thank you Alyssa P.
I just wanted to let you know, I do not have an email bb.net. The email I use..
Thank you so much!
Gayle Porter 😊
mod edit: removed email address
Hi, @daisyrainbow1. 👋
Thanks so much for your message.
Sorry for any confusion - that message was for @CarTunes-21.
Are you having trouble with getting set up with Pandora on your device? Or, would you need assistance with resetting your password?
Let me know, and I can create an email case with our team for you. 🎧
Hi Alyssa," CarTunes-21" is only used on the new, premium account. I am having trouble getting the log in screen to open because of the older, free account. Any help will be greatly appreciated.
Thank you, Greg Lowry
mod edit: removed personal email address
Hi, @CarTunes-21. 👋
Looks like you've been in touch with a member of our team via email. They will help with getting you back into your account. Please keep an eye out for their email. 📬
Send me the code for Pandora
How do I active code on pandora screen
Hi there, @keyonj974 @Mexz567-89- . 👋
For steps to activate Pandora on a device, please check out the accepted solution for this thread here.
If you still have trouble with getting set up on your in-home device, please provide additional details. I'll need:
Hope this helps. Let me know. 🎧
How do I add a new device? I have changed phones .
Hi there, @Spangle. 👋
Nice to see you around the community space.
I moved your post over to this existing thread: Android: Device Activation Code
Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.
Please check out the accepted solution for this thread for more details.
If you're still having trouble logging into your account, please let me know.
Hope this helps! 🎧
Where do I enter the device for i14 phone
Are you trying to install Pandora on your iPhone or are you trying to activate an in-home device (such as a TV or receiver) using your iPhone?
I see that you connected your Pandora account to an iPhone today (5/18).