Hey, @EDC321edc. 👋
Sorry to hear about the high data usage. I checked in with our User Support team and I do see that you're a Premiums subscriber.
Could you check to see if your cellular data is enabled for offline content?
If so, please try disabling it for now.
From a mobile device:
If you pause the Pandora app when you're done with your listening sessions, it should be using minimal data and battery. The Android system automatically closes apps as it needs.
In the meantime, I would also recommend exiting the app by navigating to the Recent Apps menu, finding the Pandora app and then swiping it away.
If these things don't help, would you mind trying out these steps?
Let me know if this helps with the high data usage on your phone. 📲
I had the same issue, I have used 15gb of data in the last week and a half. I took the steps above to disable the offline download, but can you explain what happend and what changed to make it do this. I have been with pandora for a long time and have never had this issue.
Hi @Mikey52971 Sorry for any trouble with this. Our engineers are aware of this issue and are currently working on it.
I have the same problem with 22gb in two weeks. It caused me to go over my 10gb data limit in the first couple days of my billing period, forcing me to upgrade to a much more expensive data plan. It's ridiculous that a service I already pay for is costing more money because of a glitch. I was already frustrated with the constant buffering and switching from offline to online to offline. Just stay offline. I'm not sure if the service is worth it anymore.
Thanks for sounding the alarm on this issue. I completely understand your frustration. However, I can assure you that our engineering team is working on this.
If you haven't already - please try out the basic / advanced troubleshooting steps here. Let me know if these steps help with the issue.
If you're still having issues after trying those steps:
Let me know so I can update the ticket I have open with our engineering team with the helpful information / screenshots you provide.
Thanks again for making us aware of this!
I am updated to 1912.1, and the data issue seems to be corrected. What is Pandora going to do about the high data usage that costs us more on our data plans? Between our two phones, Pandora used over 40Gb in the beginning of the month? Our plan is a 35Gb shared plan.
I’m having the same issue. High usage for the past several months. I actually purchased a new phone and my apps were transferred. I had not even opened the Pandora app, yet it used 2 gb when I noticed it a few days later (of which I was at home on WiFi).
Is there an update to this issue?
Hi there, @jolosoho. 👋
I haven't seen any recent mentions of this issue since December 2019. However, I can definitely report this for you.
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Let me know.
Pandora when it first came out used little to no data. Pretty sure most music apps. Cut a deal with the phone companies so that it uses more data and the apps get a cut of the money.
Hello I have same issue of high foreground data usage .55 g after a few days. Using version 2108.1 with android on Verizon. Low quality audio setting is turn on. Is there any new fixes?
Hi there, @AA3. 👋
Thanks so much for sharing your experience with us.
Have you tried running through the standard troubleshooting steps to see if that helps with this? You can find those steps here: Android Troubleshooting
If the issue persists, could you share a couple of more details about your device?
Let me know how it goes. 🎧