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Android: Pandora App Keeps Pausing

Nesieka
Local Performer

Pandora keeps Pausing every time I turn off my phone and even when I'm on my phone it will pause itself and keep playing again but most of the time I have to hit play myself. the app doesn't crash, the app doesn't close, it works fine other than it won't keep playing the song.  I have a good connection and there's nothing connected to my phone that would be able to pause the music. App is updated and I reinstalled it as well as restarted my phone. I also updated my phone. Not sure what else I can do?

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jasonwpegg
Underground

DISCLAIMER: I am a regular user and not employed by or affiliated with Pandora.  I am just another user, trying to help wherever I can.  🙂

 

It sounds like your phone might not be letting background apps run and/or use data.  When you turn off your phone, or when another app is running in the foreground, Pandora will move to the background.  If your phone is set to aggressively protect battery and/or data usage, it may not be letting background apps run.  You might have to set up an exception for Pandora.  I couldn't tell you exactly where to look (Android's menus change witih flavor and manufacturer), but a quick Google search on your model might give you what you need.

Hope that helps.  And happy to let someone else in the community (especially Pandora employees) correct me if I'm wrong.  Good luck!

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6 Replies

jasonwpegg
Underground

DISCLAIMER: I am a regular user and not employed by or affiliated with Pandora.  I am just another user, trying to help wherever I can.  🙂

 

It sounds like your phone might not be letting background apps run and/or use data.  When you turn off your phone, or when another app is running in the foreground, Pandora will move to the background.  If your phone is set to aggressively protect battery and/or data usage, it may not be letting background apps run.  You might have to set up an exception for Pandora.  I couldn't tell you exactly where to look (Android's menus change witih flavor and manufacturer), but a quick Google search on your model might give you what you need.

Hope that helps.  And happy to let someone else in the community (especially Pandora employees) correct me if I'm wrong.  Good luck!

AlyssaPandora
Moderator
Moderator

Great suggestions, @jasonwpegg! Thanks for your helpful reply.

@Nesieka These troubleshooting steps may help with the issue you're experiencing.

Let us know how it goes.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Nesieka
Local Performer

So it worked at first. And everything is still set so it can play in the background no matter what. It doesnt do it as much now but still does. I'm thinking maybe my phones too old? I was already planning on getting a new one. (I have a note 8). I think it started doing it with my last phone update. If you had any other ideas that's be great or I just wont worry about it till i get a new phone

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chuchinj85
Local Performer

All those methods still not working...i have OnePlus 10 pro..another other suggestions....

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AlyssaPandora
Moderator
Moderator

Hey there, @chuchinj85. 👋

Sorry for any trouble you've experienced. Let's try running through the steps below while I have a trace enabled on your Pandora account, in case we need to share this with our engineering team. 

Battery Optimization:

When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default.

This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app.

If you own a Samsung device, you may also want to check your Sleeping Apps settings.

++

Standard Android Troubleshooting:

If that doesn't help, I would recommend running through these steps: Android Troubleshooting

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Eric94
Local Performer

Uninstall it and then reinstall it and it will work.

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