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Android: Persistent player notification appears when app is closed

Phantomstormy
Underground

Hello,

I've had a similar problem a few weeks ago (Pandora unpausing when I didn't ask it to), but it didn't happen as often as others commented above. However, I think it stopped on its own but with with a new problem in its place. When I have Pandora closed, a notification saying, "Unknown by Unknown" pops up on my notification screen and I cannot get rid of it. I tried uninstalling and reinstalling the app, and it still persists. How may I solve both of these problems should the both continue?

Thank you for your time.

Moderator Edit: Changing title for clarity

Labels (1)
140 Replies

monkeycsk
Opening Act

i installed Spotify and trying it out for now, naturally, i forced stop Pandora in order to suppress those silly notifications when the app is not even running.

it will be a matter of when i uninstall this knowing Pandora chose to ignore all our complaints and not to address this annoying bug.

@Bprob...thanks

 

 

mod edit: merged comments

MusicFan89898
Local Performer

I keep seeing posts about how the issue of pandora randomly starting blasting music and draining battery is resolved. It is absolutely NOT RESOLVED! I am giving up on This garbage app and shame on Pandora for allowing this to go on for so long and lie about the fix. 

monkeycsk
Opening Act

** update after installing Spotify for a few days

1. launch spotify, start the music

2. swipe up to recent apps and close Spotify

3. pull down to see notifications, Spotify is there...hmmm

anyone have the same behavior??

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Bprob
Underground
I see it Auto starts, in the background, when I reboot my phone. However, I
can close it from notifications and doesn't reopen until I want it open. If
I open it and swipe up to close it, it stays closed. So far, still way
better than Pandora!
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Sumo813
Local Performer

I have a similar issue on a Samsung Galaxy Note 20 Ultra 5G. (whew, say that 5x fast! lol.) In the other thread, folks indicate the app just rando starts because it's running in the background. I have not had that experience, thankfully. But this issue has been happening to me for quite some time (as long as I've owned the N20U5G). In my case, I believe it likely has something to do with Android Auto, and the fact I use Pandora as my main music. But whenever I leave the car, I close the app as it shows in the dropdown. This does not close it in the background, though. So it continues to draw power from the battery.

SgtJohnMStryker
Local Performer
Gotcha. Please contact Pandora support via e-mail. Pandora will only
reply via e-mail. Pandora has been well aware of this major glitch but is
reluctant to cure and correct the issues with listeners. Good Luck.
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Kj9
Local Performer

Exactly what I've been going thru. Have to force stop everytime.

Agreed.. Very annoying. Never had this problem before. 

Millcityreppin
Local Performer

Has there been a solution to as to why directly after disconnecting from android auto pandora still shows as playing in my background? I already have "launch from car" shut off as its been sunce I've had my android auto, and i am  not going to sit here every afternoon force closing the app when i know i really shouldn't have to.

 

Any help whatsoever would be great, i see a whole lot of the same issue yet support just keeps telling us to try the obvious, (force close, clear cache, shut off launch from car) those i don't even want to hear only answers that have been proven to work.

Thank you

Leo

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monkeycsk
Opening Act

Pandora rolls out a new release v2310.1 today.

has anyone tried to see if they fixed the issues everyone has reported?

@pfmfmf

Pandora can't seem to fix something as simple as this.  what a real shame.

yup. i wonder why they even bother to push out updates if they DO NOT fix anything.

 
mod edit: merged comments
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pfmfmf
Local Performer

Latest update Oct 2023 still starts app on its own after restarting phone

 

Taco77
Underground

The app player is always on the notification screen. Sometimes there's two notifications I have to swipe to get rid of both of them. Also with Android auto starts playing automatically even though I haven't set to not play automatically. I was trying to listen to something on my phone and Android auto playing over it.

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JLBell
Local Performer

The last song a searched for keeps showing up in the pull down menu of my phone. Driving me crazy! Does anyone know how to make this app be dormant unless i need it. If have been shutting off settings at random just to try and make it stop. Very irritating! Any help would be appreciated 

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AdamPandora
Community Manager
Community Manager

@JLBell To clarify, does it still show even after you exit the app?

You can exit the app by navigating to the Recent Apps menu, finding the Pandora app and then swiping it away. 

If so, can you please send me a screenshot of what you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

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pbconder
Underground

Pandora keeps playing in the background, whether I swipe it to close, or if I log out. I have Uninstalled, then installed again. Someone please help me out. 

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JLBell
Local Performer

Dang, i got your screen shots of what it doing but i cant figure out how to send the pictures on here. Its now showing songs that i was only thinking of and have never searched for. Weird haha. And one of the last times it just showed a blank, with the title "unknown"

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AdamPandora
Community Manager
Community Manager

@JLBell To attach an image, click on the camera icon located in the Reply box:

Screenshot 2023-11-12 at 4.51.25 AM.png 

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JLBell
Local Performer

This is not helping. I do not have that screen. Im on a cell phone. I dont understand why you cant just provide an email that can accept pictures or something. This community site here does not have any screens that resemble what you showed me. And im not sure what good a picture is gonna do here. Its just exactly as i described it. It looks just like the app is on and has the option for the contols on the pull down menu. Thats what its doing when the app is completely closed out and off. And now its just random music or completely blank other than the play button and the word " unknown" . I would send you a picture if there was a way. I dont understand why pandora makes this so complicated.  But its the same thing you and everyone else sees in the pull down menu when useing the app. Thats what it looks like

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AlyssaPandora
Community Manager
Community Manager

Thanks for your reply, @JLBell. Sorry for the continued trouble around this. Based on your message, it sounds like you're running into this issue due to on the "unknown" notification you're seeing so I moved your post here: Android: Pandora player notification appears when app is closed

You can view the most recent update for this thread here

I've added your report to an internal ticket we have open with our engineering team. We appreciate your patience during this process. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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aaaaustin
Local Performer

Same problem, same phone, same version as Mjv5864.

Every reboot, Pandora shows in notifications that it is playing a song, though no music plays.

Every time I turn on Bluetooth, the same thing happens.

Clearing cache does not fix anything.

 

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AlyssaPandora
Community Manager
Community Manager

Hi, @aaaaustin. 👋

Thanks for sharing these details about your experience. Based on your message, it sounds like you're encountering the notification. This is a separate issue and I moved your post over to this existing thread: Android: Pandora player notification appears when app is closed

While I don't have new information to share, you can find the latest update in the accepted solution.

In the meantime, I've gone ahead and shared this with our engineering team on an internal ticket. Thank you for reporting and for your patience during this process. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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