Android: Playback stops when screen Locked or App Backgrounded

[Marcia13]

Pandora randomly stops playing on Android

Has this problem ever been resolved?  It seems lots of folks have had this same problem but I couldn't find a definitive reason why or a solution.  I have a Pixel 4A 5G and just started a paid subscription a few days ago.  I can listen for about thirty minutes or so, and then for no apparent reason, it stops.  The only way to get it started again is to exit the app and then try again.  This glitch needs to be fixed...please!

mod edit: changed title for clarity

[LeonPandora]

@Jabcosweet I moved your post over to this existing thread: Android: Playback stops when screen Locked or App Backgrounded

I’m sorry to hear that you’ve been experiencing difficulties listening on your Android device. I see that you’ve already reached out to our support team via email, and they have logged your issue in an internal ticket.

Unfortunately, I don’t have an estimated timeline for a fix at this time. I completely understand how frustrating this can be, but please know that your experience and device details have been documented and shared with the relevant team.

We appreciate your continued patience as our engineers investigate.

[DankCat]

Hello, I am trying to get Pandora to play over other apps but when I go to settings, Pandora isn't even an option in the permissions menu! Am I missing something? Any suggestions? TIA! Btw, it's a free account! Thanks 😀

[MariaPandora]

Hi @DankCat , welcome to the Pandora Community!

To keep things tidy I moved your post over to this existing thread as it seems like your issue is related to this one: Android: Playback stops when screen Locked or App Backgrounded

You may want to check the accepted solution on this thread and try the steps described there. Specially I would recommend you to check the battery optimization settings.

You see, when updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default. This can cause performance issues or interfere with playback when the app is backgrounded.

Please try the following steps:

• Open your device Settings and then Apps.
• Scroll to find Pandora or use Search in the upper right hand corner.
• Select Battery
• Next select Unrestricted.

Due to the numerous models of Android devices, we are unable to provide step by step instructions for every device. Please look up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app if the above does not apply.

If after trying these steps your Pandora is still not playing on the background, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.