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Android: Skipping + Crashing

mbadour
Underground

Songs are randomly skipping.  Seems to be happening more often now.  I always listen on bluetooth through the android app, so either connected to headphones or my home audio.  It skips when I am nowhere near my phone.  

The app crashes every time I start a podcast and go to another app or the home screen. I have to leave it up for 10 minutes before I can do anything else on my phone. It does it when I'm not connected to anything else and when I am connected to my car or headphones. It doesn't do this with music. Only podcasts. It's been an ongoing issue, even when I got a new phone. I've deleted, reinstalled and turned my phone on/off. Nothing works.

mod edit: merged comments + changed title for clarity

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mbadour
Underground

It was set on optimized. Changing to unrestricted seems to have worked. Thanks👍

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5 Replies

AlyssaPandora
Community Manager
Community Manager

Hey, @mbadour. 👋

Sorry to hear that you're encountering skipping and crashing during your listening sessions. 

Have you tried clearing the app data to see if that helps?

If not, you can try out these steps: Android Troubleshooting


If the issue continues, I can report this over to our tech team on your behalf. It's helpful to know the following details about your device:

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Keep me in the loop! 🎧

Alyssa | Community Manager
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Share yours here: Q: What's the last movie or tv series you watched?

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mbadour
Underground

I haven't had a song skip but the app still closes when I close the screen within 10 mins or so of starting a podcast. 

23 ultra 

Verizon

Android 13

Usually connected to wifi and also closes when I'm "offline".

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TannerPandora
Moderator
Moderator

Hi @mbadour 

Sorry for the continued trouble. Just to confirm, are the battery optimization settings for your Samsung disabled for Pandora?

If you're not sure, you can use these general steps to check:

  • Open your device Settings and then Apps.
  • Scroll to find Pandora or use Search in the upper right hand corner.
  • Select Battery
  • Next select Unrestricted.

Thanks!


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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mbadour
Underground

It was set on optimized. Changing to unrestricted seems to have worked. Thanks👍

TannerPandora
Moderator
Moderator

Awesome! Glad to hear it, @mbadour. Let us know if you run into trouble again in the future. In the meantime, happy listening! 🎧


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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