Android: Sleep Timer Doesn't Work

[Asj]

My sleep timer does not work most of the time. I set the timer and my music will continue to play AFTER the timer runs out. I wake up in the morning with the are you still there notification. OR my pandora will suddenly start playing HOURS after my sleep timer ran out. My pandora will wake me up at like 3am because it suddenly starts playing. 

[AlyssaPandora]

Hi there, @Asj. 👋

Sorry to hear that this is happening. 

Have you tried clearing the app data to see if it helps resolve this issue?

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

1. Open your device Settings
2. Tap Apps
3. Scroll down to find Pandora
4. Select Storage
5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps.

Let me know how it goes. 🎧

[Asj]

I did it. It didn't help. ☹️

[AdamPandora]

@Asj I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

[Asj]

I exclusively use cellular data.

Samsung A42 5G

VERIZON

Android version : 12

Model: SP1A.2108.016.A426USQU4CVE2

Patch seculity level: 2022-07-01
2022-07-05 ( I think)

Pandora version: 2204.1

Like i said, sleep timer is my only issue. It either doesn't turn off when the time runs out or will turn off and then play again at some random time in the middle of the night. Approx 1-5am EST

[AdamPandora]

Thanks for following up, @Asj.

I've created a ticket with our engineering team so they can help look into this further.

We appreciate your patience in the meantime!

[Krispix]

There is no APP setting on my menu and I can find no suggestion of a sleep timer setting

[AlyssaPandora]

Hi there, @Krispix. 👋

To set the sleep timer from your mobile device:

1. Go to the Profile tab in the bottom navigation bar and select the Settings gear in the top right corner. 
2. Next, tap Sleep Timer and set it to stop playing at your desired interval. You can choose to stop playing after 15, 30, 45 or 60 minutes. The sleep timer will visibly count down in your Settings menu.

If you're still unable to view your sleep timer, could you send over a screenshot of what you see?

Thanks for your help with this. 🎧