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Android: Song in Playlist Plays the Wrong Song

Avalencia
Local Performer

A different song in my playlist plays instead of the one I chose. And the further down I go in my playlist, the bigger the gap is between the song I originally chose and the one that actually plays.

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi there, @Avalencia. 👋

Based on your message, it sounds like this issue just started happening recently - meaning the song isn't labeled incorrectly in our system. It sounds like there's a glitch when you listen from your playlist.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here: Android Troubleshooting

If the issue persists after running through the troubleshooting steps, could you share more information about your device?

Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Does this happen with one specific playlist? Or, any playlist that you listen to?

Let me know, and I can report this to our engineering team on your behalf. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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11 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Avalencia. 👋

Based on your message, it sounds like this issue just started happening recently - meaning the song isn't labeled incorrectly in our system. It sounds like there's a glitch when you listen from your playlist.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here: Android Troubleshooting

If the issue persists after running through the troubleshooting steps, could you share more information about your device?

Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Does this happen with one specific playlist? Or, any playlist that you listen to?

Let me know, and I can report this to our engineering team on your behalf. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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NicoleOro
Underground

I click on a song in my Playlist and it plays a song like 6 songs up. It has done this several times. Please fix! Android Samsung s20 ultra. 

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AlyssaPandora
Moderator
Moderator

Hi there, @NicoleOro. 👋

Sorry to hear that you're having trouble with this. I've enabled a trace on your Pandora account in case we need to share this information with our engineering team.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps. Let me know how it goes. 🎧

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

Alyssa | Community Moderator

Let's talk music in Community Chat

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NicoleOro
Underground

No that did not help. When I delete songs out of the Playlist and restart the songs come back. I kept deleting them and they come back again. I would press on one song and a song I deleted would play. I finally deleted my whole Playlist to start another. It's done it before several times as well. 

AlyssaPandora
Moderator
Moderator

@NicoleOro Thanks for confirming. I'm sorry to hear that those steps didn't help. I understand how frustrating this can be. I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Model: Samsung S20 Ultra
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Has this happened with any other playlist?
  • Could you confirm the name of the playlist that you experienced this issue with?

Once I have these details, I can share this with our engineering team so they can investigate further.

I really appreciate your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Jasids
Underground

I have the same issue when playing from my playlist. This is a problem that has been happening for the better part of two years now. Please please fix this issue. Exactly the issue. You cannot force Pandora to delete a song off your playlist hardly. If the song does disappear the playlist behaves like it's still there and you select a song and some song further up the list plays.. 

I'm using a Samsung Galaxy Note 10.

mod edit: format

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AlyssaPandora
Moderator
Moderator

Hi there, @Jasids. 👋

Thanks for your feedback, and for reporting this issue.

  • What is the name of the playlist where this occurred?
  • What track did you select to play?
  • Which track ended up playing as a result?

Did you get a chance to run through the troubleshooting steps as well? You can find those here: Android Troubleshooting

Let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Cinder2010
Local Performer

Not sure what support doesn't understand, on phone you swipe left click delete, the song is no longer in the list. But you touch a song on the list it plays the old song that was located at that spot before being deleted. This has been going on forever.  It's only rectified by going on PC and deleting the songs. It's not complicated fix the app, or force your PC app to log out users on your end 

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AdamPandora
Moderator
Moderator

@Cinder2010 It sounds like you are running into this issue on your Android device.

I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If you continue to experience issues with this, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Cinder2010
Local Performer

vices

If you continue to experience issues with this, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Model: Carrier: Android version 12 pixel 3 Verizon  build number  SP1A.210812.016.A1

 

Pandora version: 2110.1

 

Have you identified any other patterns or notable information?

Wifi or cellular doesn't matter. The only pattern is exactly what's started no matter where you add the song no matter the playlist it won't truly remove it unless you do it via PC.   You can sign out and refresh all you want. The app just keeps the list as ghost songs and will play them no matter what. Selecting any song will play what was once in that position of the list.

 

 

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AdamPandora
Moderator
Moderator

Thanks for sending that information over, @Cinder2010.

I have added your feedback to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap