I have Pandora premium. I can listen to anything for about an hour then it just starts skipping everything. I have submitted an email for support. I have a case number but no response and no way to track it. Who can I call or what do I do to get some help.
mod edit: changed title for clarity
Hey, @Frostyspit. 👋
Sorry to hear that you're having trouble with skipping during your listening sessions.
I tried checking for an open email support case for you, but I wasn't able to find one. No worries - I'm happy to help from my end.
For troubleshooting, I'd start off with the basic steps while I have a trace enabled on your account: Android Troubleshooting
The trace will be helpful in case we need to share this with our technical team for further investigation.
++
Device Details:
Would you mind providing a few more details about your device?
Let me know. 🎧
Hey, @Frostyspit. 👋
Sorry to hear that you're having trouble with skipping during your listening sessions.
I tried checking for an open email support case for you, but I wasn't able to find one. No worries - I'm happy to help from my end.
For troubleshooting, I'd start off with the basic steps while I have a trace enabled on your account: Android Troubleshooting
The trace will be helpful in case we need to share this with our technical team for further investigation.
++
Device Details:
Would you mind providing a few more details about your device?
Let me know. 🎧
@Frostyspit Thanks for following up.
Can you please follow up with the exact info you see on your device?:
Let me know what you find out.
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I'm trying to listen on my android device and the music just keeps skipping to the next song over and over without playing anything. I am currently unable to use the service I've paid for.
Hi, @Qmack. 👋
Sorry for any trouble you've experienced. Sounds like your songs are skipping through rapidly without playing during your listening sessions.
I moved your post over to this existing thread: Android: Songs Skipping Through Without Playing
Please check out the accepted solution for this thread.
Let me know how it goes. 🎧
Hey pandora please check my my Pandora because every time I try to play a song in my playlist it skips it multiple times and just continues down the playlist without playing a single song and then it just crashes can you please fix this problem