Android: Songs Skipping Through Without Playing

[Frostyspit]

I have Pandora premium. I can listen to anything for about an hour then it just starts skipping everything. I have submitted an email for support. I have a case number but no response and no way to track it. Who can I call or what do I do to get some help.

mod edit: changed title for clarity

[AlyssaPandora · Accepted solution]

Hey, @Frostyspit. 👋

Sorry to hear that you're having trouble with skipping during your listening sessions. 

I tried checking for an open email support case for you, but I wasn't able to find one. No worries - I'm happy to help from my end.

For troubleshooting, I'd start off with the basic steps while I have a trace enabled on your account: Android Troubleshooting

The trace will be helpful in case we need to share this with our technical team for further investigation.

++

Device Details:

Would you mind providing a few more details about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
• Are you connected to Wi-Fi or cellular data when this is happening?
• When the skipping occurs, do you notice any error messages? If so, what exactly does it say?

Let me know. 🎧

[Frostyspit]

There has been no reply except for yours. My phone is a Samsung A42 5g on
Straight Talk. My phone is current on updates and so is Pandora

[AdamPandora]

@Frostyspit Thanks for following up.

Can you please follow up with the exact info you see on your device?:

• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):

Let me know what you find out.

[Qmack]

I'm trying to listen on my android device and the music just keeps skipping to the next song over and over without playing anything. I am currently unable to use the service I've paid for.

[AlyssaPandora]

Hi, @Qmack. 👋

Sorry for any trouble you've experienced. Sounds like your songs are skipping through rapidly without playing during your listening sessions.

I moved your post over to this existing thread: Android: Songs Skipping Through Without Playing

Please check out the accepted solution for this thread.

Let me know how it goes. 🎧