Android: Songs Won't Delete From Playlist

[Bradvenderman]

I have deleted these songs off my Playlist 5 times but they always turn up in the shuffle I've been having this problem for awhile the device i am on is Samsung S9+.

mod edit: changed title for clarity

[johnwilcox101]

• If I make a playlist and delete a song, it shows the song is gone from the playlist. If I delete more, songs, they disappear, but still play in the playlist. 
• Say I have a playlist of 5 songs and delete song 1 and 2. Songs 3 and 4 move up the list, but if i play song 3, it is actually song 1. All of the song titles get deleted and others move up the list, but "underneath" it all, the wrong songs are being deleted and labeled under other titles... 
• I deleted 20 songs from a 1000 song playlist, and now it's all messed up. Nothing matches. The song I click is never the song that plays. It is usually one that I deleted 

[AdamPandora]

Thanks so much for providing me with that additional information, @Hightower573.

I've added your feedback to the ticket we have open with the engineers who are investigating this issue.

Thanks for your patience in the meantime!

[AdamPandora]

@johnwilcox101 I moved your post over to this existing thread: Songs Aren't Deleting From My Playlist

Please try running through our suggested troubleshooting steps found here.

If you continue to experience issues with this, could you share the following details about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🤝

[J1374]

I have uninstalled the app and reinstalled. When I choose 'add similar songs' to my playlist and I delete the songs I don't want, they still appear in the queue and play but don't show in my collection. The app clearly needs an update.

[AdamPandora]

@J1374 I moved your post over to this existing thread: Songs Aren't Deleting From My Playlist

Please try running through our suggested troubleshooting steps found here.

If you continue to experience issues with this, could you share the following details about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🤝

[J1374]

I did all od the trouble shooting but still have the same issue. My phone is currently running Android Version 9 and Pandora version 2103.1 It happens with Wi-Fi and cellular data.

[AlyssaPandora]

Hi there, @J1374. 👋

Thanks for running through the troubleshooting steps. Sorry to hear that it didn't help with the issue you're experiencing. 

What is the make and model of your mobile device?

Let me know, and I can report this over to our engineering team on your behalf.

[J1374]

Im using a LG Q7+

[AlyssaPandora]

Thanks for providing those details, @J1374. I've shared this information with our engineering team on an internal ticket we have open. We appreciate your patience while they work on this. 🎧

[J1374]

Thanks, looking forward to a solution.

[Aes_sedai]

I pay for premium and have the latest version of Pandora on my Andriod. Everytime I edit a Playlist and hit save, none of the changes take effect. I have closed and reopened the app multiple times. What is going on?

[AlyssaPandora]

Hey, @Aes_sedai. 👋

I’ve enabled a trace on your account to help us better understand what’s happening in case we need to share this with our engineering team. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more: Android Troubleshooting 

If the issue persists would you mind providing your device details to share with our engineers?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

[Lanea6021]

Same issue and none of the trouble shooting worked

[AdamPandora]

@Lanea6021 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?

Also, the next time this happens, can you please take a screenshot of the now playing screen when a deleted track is playing on your playlist?

Thanks for working with me on this. 🤝

[Lanea6021]

Device is Samsung note 9 on metro by t-mobile

[AdamPandora]

Thanks for following up, @Lanea6021.

To clarify, is the issue that after deleting tracks from one of your customized playlists, they continue to play when shuffling that playlist?

If so, the next time this happens, can you please take a screenshot of the now playing screen when a deleted track is playing on your playlist?

Thanks again for working with me on this. 

[Lanea6021]

How do I upload pictures i sent them in the email reply I guess you didn't get them I dont see them here and I don't see an option to upload them

[Lanea6021]

 

 is this what you are looking for

[AdamPandora]

@Lanea6021 Thanks for sending that over.

However, it's still unclear to me what the exact issue you are running into is.

Can you please explain to me in further detail what exactly is happening?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Lanea6021]

I have a playlist. In the picture you can see unfoolish by Ashanti is playing even though I deleted it. On the brown pic with white letters the song is listed there you can see it in the list of the play list even though its been deleted and is not visible on the pic with the white background. In the pic with the white background I clicked do it myself  by rus to play which is why it has a shadow because I selected it but at the bottom of the pic you can see that Ashanti unfoolish is playing instead.

So whats happening is I delete songs from my playlist. When I look at it I can see its not there anymore but it acts like nothings changed. The songs seem to stay in the order that they were in before I deleted the unwanted songs so now when I click a song to play it won't play that song I selected instead it will play a song from the original order 

I delete songs from my playlist but they don't go away