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Android: Songs Won't Delete From Playlist

Bradvenderman
Underground

I have deleted these songs off my Playlist 5 times but they always turn up in the shuffle I've been having this problem for awhile the device i am on is Samsung S9+.

Screenshot_20210216-123325_Pandora.jpg

Screenshot_20210216-123330_Pandora.jpg

mod edit: changed title for clarity

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78 Replies

AdamPandora
Moderator
Moderator

Thanks so much for that detailed explanation, @Lanea6021.

I've gone ahead and removed that track from your Russ Radio Thumbs Up playlist for you on my end.

In the meantime, I'd also like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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GoCaji
Local Performer

Yes thank you J8mk, 

The same thing is happening to me. I really need this song deleted because it is filled with curse words and explicit words. It is messing up my entire playlist. 

I do not mean any disrespect, but a popular music streaming service like Pandora should make it easier to delete an unwanted song. Please work on this. I like your service but it is very frustrating to deal with something like this that could be so simple to solve. It should not matter which device we are using, the process should be universal across the board. The level of difficulty imposed on your customers is unacceptable. 

This criticism is real because I do not want to stop using it because I got tired of the stress but to be honest, I am this close to total exhaustion. Please let me know how I can delete a song.  

Wow, you see what I mean? 

mod edit: format
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AlyssaPandora
Moderator
Moderator

Hi, @GoCaji. 👋

Thanks for your feedback. I understand how frustrating this can be.

Our engineering team is aware of this issue. We have an internal ticket open to investigate this.

Would you mind providing more details about your device to share with them? 

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks so much for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Dragonchick3n
Local Performer

So I created a play list and added some songs and want to remove some. when I delete the song in the playlist it  disappears but it still plays the deleted songs and when I click on a song in the play list it will play one of the deleted songs.

Samsung s21 ultra verizion

Android version 11

One ui version 3.1

Hardware version rev1.0

Pandora 2106.1

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AlyssaPandora
Moderator
Moderator

Hi, @Dragonchick3n. 👋

Thanks so much for reporting this, and for providing your device details.

I've shared this information with our engineering team on your behalf. When the next app version 2107.1 is available soon, please try updating the app to see if the issue persists.

In the meantime appreciate your patience while they work on this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Bradvenderman
Underground

The only I found to delete a song is to add a song you want on the playlist and then delete the song you dont want, and it still won't work all the time that is why I suggest adding a song you like.

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Bradvenderman
Underground

I figured out a way to delete songs you have to go press the edit button on the playlist and then the (x) button to get rid of the songs you dont want. A glitch i found is if you delete the song by swiping over on it and deleting it, it won't work. 

AlyssaPandora
Moderator
Moderator

@Bradvenderman We appreciate you providing additional details. Thank you for sharing that workaround. Another workaround is editing your stations from the web (computer) as it will carry over to your mobile device as well. 

Have you tried updating to app version 2107.1? Does this issue persist?

 

Alyssa | Community Moderator
Let's talk music in Community Chat
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Shanazz
Local Performer

Hello,

I have Pandora Premium. I have a Playlist I've been adding songs and removing songs from in preparation for a party. I select edit and remove the songs I no longer want, then I click save. It shows that the song is no longer there. However, the song eventually finds it's way back onto the Playlist. This has happened several times. Please advise 

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AdamPandora
Moderator
Moderator

@Shanazz Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Shanazz
Local Performer

@AdamPandora @I am on the Pandora App via my T Mobile Samasung Galaxy s20 cell phone.

There is no error message. 

I click on the Playlist. Press edit. Select the x to delete songs. Then press save. 

10 minutes later if I click back on the Pandora App, the songs I erased will have reappeared. 

 

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AdamPandora
Moderator
Moderator

Thanks for following up with that information, @Shanazz.

I moved your post over to the Android space.

Please run through the following troubleshooting steps if you haven't already done so: Android Troubleshooting 

If the issue persists would you mind providing your device details to share with our engineers?

  • Model: Samasung Galaxy s20
  • Carrier: T Mobile
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Shanazz
Local Performer

After looking online it looks like this is an issue for multiple users with various carries.

Basically, we edit our playlist and press save. The songs deleted will momentarily disappear but eventually reappears back onto the playlist despite having been previously deleted.

I think Pandora will need to investigate this issue as a system error, rather than individual user error.

Model: Samsung Galaxy S20 FE

Carrier: T Mobile

Android version: 11

Build number: RP1A.200720.012.G781USQS6DUI1

Android Security Patch Level: September 1, 2021

Pandora version: 2108.1

Are you connected to Wi-Fi or cellular data when this is happening? This happens when I am connected to WiFi and when I am connected to cellular data.

 

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AlyssaPandora
Moderator
Moderator

Thanks so much for providing your device details, @Shanazz. I completely understand how frustrating this can be. In the meantime, I've gone ahead and shared this with our engineering team on your behalf. 

If you have access to a computer, you can also edit playlists from there, the changes are carried over to your mobile device. I know that this can be inconvenient, however, it's a workaround that you can try if you're interested.

Thanks for your patience while this is being looked into. 🤝

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Travisdhunter
Local Performer

I'm editing my thumbs up Playlist to remove duplicate thumbs up, reorder the list etc, hitting save, and the list is not updating. It reverts back to the same list after I hit save. Very frustrating.  I'm on Android.  

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TannerPandora
Moderator
Moderator

Hi @Travisdhunter! Thanks for posting to community. 

I've moved your post over to an existing thread: Android: Songs Won't Delete From Playlist

I'd like to report your experience to our engineering team. Can you send over some info about your Android?

  • Model:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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Rodeffts21
Local Performer

Every time I delete or move songs around on my playlist, it will not keep the changes.  Please help.

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AlyssaPandora
Moderator
Moderator

Hi there, @Rodeffts21. 👋

Sorry to hear that you're experiencing this. I'd like to pass your feedback along to our engineering team.

Would you mind providing more details about your device to share with them? 

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Rodeffts21
Local Performer
Model: Samsung S8 +

Carrier: tmobile

Android version (Settings > About Phone): 9

Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.): 2108.1.1

Are you connected to Wi-Fi or cellular data when this is happening? Wifi


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AlyssaPandora
Moderator
Moderator

@Rodeffts21 Thank you for providing those details. I've shared this with our engineering team for you.

If you have access to a computer, you can also edit playlists from there, the changes are carried over to your mobile device. I know that this can be inconvenient, however, it's a workaround that you can try if you're interested. 

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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