Android: Stations Switch Unprompted

[ChristinaATL]

How do I stop at my stations from automatically switching? I can be listening to one station or album and then Boom! A switch sound occurs and it goes to another station. it's frustrating. I have a subscription but I'm about over this! I could be listening to Drake and then it'll automatically change to my customized gospel station.  Ugghhhh 

Moderator Edit: Changed title for clarity

[AlyssaPandora]

Hi there, @ChristinaATL. 👋

I completely understand your frustration with an unprompted switch of your stations during your listening sessions.

At this time, I would recommend running through our basic / advanced troubleshooting steps here.

Let me know if this helps or whether the issue persists. 🎧

[BeachGeek]

Understand your frustration, usually when it switches stations on my phone it goes to offline mode but not always. Does yours always switch to the same station when it glitches?

The switching for me happens when playing from app, casting to Home Mini, or playing from Mini.  I use phone browser to play and it behaves perfectly (even when casting) 😕🤔 .

Is yours behaving similarly? Find a solution?

So far streaming from browser and using app for offline is my workaround.

Note to staff: I ran smokeping to server in California and never lost connection, even though Pandora was station jumping.

[AlyssaPandora]

Hey, @BeachGeek. 👋

This isn't intended behavior and you should be able to listen across all of your devices without this happening.

I would recommend the following:

1. Check to see if there are any updates available for your Google Home Mini device and Pandora apps. Update if needed.
2. Restart your Google Home Mini device by unplugging the power source and plugging it back in.
3. Try unlinking and relinking your Pandora account via the Google Home app.

Feel free to let me know if this helps by responding on this thread. 🔊

[Gradert_ni]

Why is it that my station I am listening to will randomly change?

[pattyc123]

same problem 😠

not happy

[AlyssaPandora]

Hey there, @pattyc123 @Gradert_ni. 👋

I moved your posts over to this thread as you're experiencing a similar issue.

Please check out my post here regarding your stations switching automatically.

++

If you still have trouble after the steps:

• Does this happen when you switch from one device to another?
• Do any error messages pop up?
• Have you recently casted (or are you currently casting) via bluetooth or headphones when this happens?

Thanks for your help with this! 🎧

[Gradert_ni]

Not switching devices of any sorts. No error. Happens when on bluetooth and when on my device. 

[AlyssaPandora]

Thanks for providing that info, @Gradert_ni. 

Did you get a chance to try out the troubleshooting steps?

If you're still having trouble with this after trying those steps, please provide the following info to report to our engineers:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Are you connected to Wi-Fi or cellular data when this is happening?

What bluetooth device are you using when this occurs?

Have you identified any other patterns or notable information?

Let me know. 🎧

[scotw75]

Alyssa, can you not give an explanation for this?

[AdamPandora]

@scotw75 Our engineers have requested that we first gather additional info from users who are reporting the issue.

Have you had a chance to try out our suggested troubleshooting steps yet? 

If this doesn't help, please provide the following info to report to our engineers:

• Model of your phone:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Are you connected to Wi-Fi or cellular data when this is happening?

What bluetooth device are you using when this occurs?

Have you identified any other patterns or notable information?

Thanks for all your help with this.

[Spikeltd9]

Android version 6.0.1 software version 3.000sp build 77955a3135a6f2f49a66073d379f5ecf using Bluetooth with a klein tools aepjs1 kyocera phone. Plays 1-2 songs in shuffle then changes to a different station. In my case the classic rock station. I have to switch it back to shuffle. After that it usually stays there. hope you can help!

[AlyssaPandora]

Hi there, @Spikeltd9. 👋

Sorry to hear that you're running into this issue as well.

Looks like you're using Android 6.0 on your device. I would recommend checking out the minimum specifications to run Pandora on Android devices here.

For some Android devices, you can update your operating system by going to Settings > General > About device > Software updates > Check for update. 

++

Also, did you get a chance to try out these steps first? 

Let me know. 🎧

[Aprilmommy]

This issue happens to me ALL THE TIME. Like Every Single Day. It's driving me crazy. I have certain stations that I can listen to at work, and suddenly my super upbeat rock comes on. I am not switching devices. It is always my android phone. Android version 9. 

I do cast via bluetooth, but it is to a speaker system. I can be listening for hours, then suddenly it changes unprompted. 

[AlyssaPandora]

Hi, @Aprilmommy. 👋

Thanks so much for letting us know about this. Let's try running through these steps to see if it helps resolve the issue.

If you still have trouble with this issue, I'd like to share your info with our engineering team.

• Model:
• Carrier:
• Android version: Version 9
• Build number (Settings > About Phone):
• Pandora version:
  • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
• Are you connected to Wi-Fi or cellular data when this is happening?

I look forward to hearing back! 🎧

[tamiphillips201]

I agree, I am not happy, I will not renew

Moderator Edit: Format

[AdamPandora]

@tamiphillips201 I understand your frustration. If you'd prefer not to invest any more time, we totally understand.

If you'd like to work on this a bit more, I'd be happy to help troubleshoot this with you.

To start off, I recommend running through our troubleshooting steps for Android devices.

If this doesn't help, please provide the following info to report to our engineers:

• Model of your phone:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Are you connected to Wi-Fi or cellular data when this is happening?

What bluetooth device are you using when this occurs?

Have you identified any other patterns or notable information?

Thanks for working with us on this. 🤝

[PDWalter]

This is happening on my phone as well for the past month or two. It seems to happen when I switch from mobile network (streaming to my car, Pandora app on Chevrolet MyLink) to wifi, and vice-versa. Bluetooth devices used are the Chevrolet MyLink and Samsung Buds+

Model: Samsung Galaxy Note 9

Carrier: AT&T

Android Version 10

Build Number QP1A:190711.020.N960USQS4DTD6

Pandora version: 2006.2 (ANDROID-TUNER 2006.2RC4)

Security Patch Level: May 1st 2020

[AlyssaPandora]

Hi, @PDWalter. 👋

Thanks so much for providing these helpful details.

I've shared your information and experience with our engineering team. 

Thanks for your patience while they look into this! 

[Dgidgi]

Same. Totally not happy with this.

Model: Google pixel 3

Carrier: cricket wireless

Android Version 10

Build Number QQ3A.200705.002

Pandora version: 2006.2 (ANDROID-TUNER 2006.2RC4)

Security Patch Level: May 1st 2020

Connected to Sony bluetooth earbuds and Sony wireless speaker.