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Android: Unable to Download Offline Station with Premium

Jenn27
Underground

I'm a premium account holder. I'm not sure what happened,  but I no longer have any offline music available.  I try to download my favorite station and while it says it's been downloaded,  the download list is still empty. Think maybe one of the last updates messed that up. 

 

How do I fix it?

 

mod edit: changed title for clarity

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2 Replies

AlyssaPandora
Moderator
Moderator

Hey, @Jenn27. 👋

Is it possible that this might be occurring because there is not enough storage on your device?

Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit.

If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

  • If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.
  • If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads. Keep in mind that stations and large playlists take a longer time to download.
  • Lastly, if you are having trouble downloading stations, try downloading a single track for offline listening to see if that works.

Let me know how if this helps. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Jenn27
Underground

I have like 70 gigs available. I noticed this happened after having to change my password.  I'll try again, though.