Android: "Something has gone wrong" error when replaying songs

[Moeb72]

I receive an error message of "something has gone wrong. Please try again.", when I attempt to replay a song. I have cleared cache, cleared data, un-installed the app, and restarted the phone (all multiple times). I have a Samsung S23, please give me some guidance.

Moderator Edit: Edited title for clarity

[AdamPandora]

@Moeb72 Thank you for the detailed report of the issue you are experiencing.

Could you tell me a bit more about what is happening?

1. To clarify, does that error message pop up for any song you try and replay, or only specific ones?
2. Can you please do me a favor and send me a screenshot of the error message you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Lastly, can you send over a bit more info about your device?

• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Moeb72]

 

 ever song I attempt to replay I receive this message 

[MariaPandora]

Hi @Moeb72 , thanks for the info and for the screenshots.

I have passed the current info to our engineering team so they can check it out, but we still need a bit more info. Can you tell me more about this?

I checked your account and it looks like you are currently on free service. As a free service listener, in order to be able to replay songs you will be prompted to see an ad to unlock the replays. Were you able to see the ad?

Thanks for your help with this!

[Moeb72]

No, I receive the error message before I can see any ads.