Android: "Something has gone wrong" error when replaying songs

[Moeb72]

I receive an error message of "something has gone wrong. Please try again.", when I attempt to replay a song. I have cleared cache, cleared data, un-installed the app, and restarted the phone (all multiple times). I have a Samsung S23, please give me some guidance.

Moderator Edit: Edited title for clarity

[AdamPandora]

@Moeb72 Thank you for the detailed report of the issue you are experiencing.

Could you tell me a bit more about what is happening?

1. To clarify, does that error message pop up for any song you try and replay, or only specific ones?
2. Can you please do me a favor and send me a screenshot of the error message you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Lastly, can you send over a bit more info about your device?

• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Moeb72]

 

 ever song I attempt to replay I receive this message 

[MariaPandora]

Hi @Moeb72 , thanks for the info and for the screenshots.

I have passed the current info to our engineering team so they can check it out, but we still need a bit more info. Can you tell me more about this?

I checked your account and it looks like you are currently on free service. As a free service listener, in order to be able to replay songs you will be prompted to see an ad to unlock the replays. Were you able to see the ad?

Thanks for your help with this!

[Moeb72]

No, I receive the error message before I can see any ads.

[Ace123]

It seems all songs now they will not allow replay on free Pandora!

Sad!

[AdamPandora]

@Ace123 I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

Does the replay icon no longer show on the now playing screen? If so, can you please send me a screenshot of what you are seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Ace123]

 

Wow, thank you for your reply! Do not see where I can upload screenshot. 

It basically says: "Something has gone wrong please try again. Then you see the "ok" button and it repeats the same.

I used to be able to replay songs with free app. Now this always pops up. Last time I connected with Pandora they said to uninstall then reinstall, which i did. Same scenario.  Then they said purchase the upgrade.  

Thanks for your time Adam in getting some answers for me! Have 

[AdamPandora]

@Ace123 Thanks for following up with that information.

To clarify, when you tap on the replay icon, that error message appears?

In the meantime, I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

Thanks for working with me on this.

[Ace123]

Yes sir it appears when I hit replay button 

 Adam not my area of expertise,  but if I clear data here, does it clear data on my phone or just Pandora app? Thanks for patience and support! Grateful!

Moderator Edit: Merged comments

[AdamPandora]

@Ace123 That will clear the data specifically for the Pandora app.

Let me know if you continue to run into issues with this.

[Ace123]

Okay ill delete and cache too? 

Grateful Adam! Thank you 

[AdamPandora]

@Ace123 Yes - that is the correct way to delete app data/cache.

Let me know how it goes.