Any time I select any song, playlist, or podcast, I receive the error message above. I have a premium account, and this only happens on my phone. Using a Samsung Note 20Ultra. I have attempted to uninstall and reinstall the app, force stop it in the app manager, log out and back in, reset my phone multiple times and nothing has fixed the issue. As stated above, I am still able to access and use my account via my PC or xbox, this issue is only happening on my phone.
Hey there, @TheTubaSteve. 👋
Sorry that you're receiving this error message when you attempt to listen from your Samsung Note device. Did you get a chance to try clearing the app data too?
If not, could you try out these steps while I have a trace enabled on your Pandora account?
From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.
I am also getting this error on the bobby bones podcast and only for the newer podcasts January 1 on. I have a Samsung S20 fe through AT and T. I cleared my app data and cache and it still won't work.
I just attempted clearing the data and that still hasn't fixed the issue.
For the info you were asking about:
Pandora Version 2112.1
I am having the issue when connected to either wifi or mobile data
I am still having the error described. Nothing happens except a pop up and only happens when looking at the song screen
Music keeps playing nothing crashes just the pop up.
Attached is a screenshot of what I am seeing.
I have done all steps mentioned here in terms of clearing data and cache and reinstalled.
Pandora ver : 2203.1
Hey, @clawrence22. 👋
Thanks so much for posting the screenshot and for providing those details. I'm sorry to hear that this error message is popping up.
I've gone ahead and reported this over to our engineering team on your behalf. Thank you for your patience during this process. 🎧