Hey there, @FranklinLewis. 👋
Please use the following steps to activate your in-home device:
From the web, visit www.pandora.com/[brand of device] and enter the activation code there (e.g. www.pandora.com/samsung).
Or, from a mobile device, open the Pandora app and go to Settings, then tap Device Activation and enter the code.
Finally, select Continue on the in-home device.
You can also find out more information about how to activate Pandora on Samsung devices here.
Hope that helps. Let me know how it goes.
@krw01171958 To clarify, are you receiving a prompt to sign in using a password on your WiFi modem?
If so, that would be a separate password from your Pandora account.
That would be something you would need to reach out to your internet service provider for assistance with.
If you need help resetting your Pandora password so you can sign into the Pandora app through DirecTV, let me know.
Hey, @Usrrvz. 👋
Thanks for posting about this.
The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation.
If you're attempting to activate Pandora on your mobile device, you already have simply by signing into the app with your Pandora account email address and password.
If you'd like to activate Pandora on an in-home device, such as a Smart TV or Blu-ray player, you can do so using the following steps:
Alternatively, from a mobile device: Open the Pandora app and go to Settings, then tap Device Activation and enter the code. Then select Continue on the in-home device.
We typically don't email activation codes. However, if you're referring to a promotional code or a code for a free trial, please let me know. 🎧
I got a new phone. I need an activation code and need to redo my password to keep other people from using my account. Why is this so hard and phone support not available?!?!
Hey, @landwatersurvey. 👋
Sorry to hear that you're having some trouble.
No worries - someone from our User Support team has reached out to you via email to offer further assistance. If you don't see their message yet, please check your spam / junk folder to make sure it didn't end up there.
Thanks for your patience during this process. 🎧