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Music stops playing, no error message on Android.
Yes, I have tried:
1- Cleared data /clear cache in settings
2- Deleted the app and installed again
3- Checked if it was on the sleeping apps list -nope.
4- Hard restart on the phone itself
Still, the app will open, play 3-4 songs if I am lucky and then stop working.
I am about to use a different music player at this point. Totally frustrating as this has been happened for months.
For an LG device, you can go to Settings > General > Battery > Power Saving Exclusions. Then scroll down to Pandora and change the setting from Off to On.
Keep in mind that this will consume more battery, but at least the app will work now.
I have been having a problem on my Samsung Galaxy, it doesnt let me play songs
Hi @Maxo! Thanks for posting to community.
Since you're on a Samsung, I moved your post from our iOS board to our Android support board. This helps keeps things organized and if anyone else has a similar problem they can find the thread easier.
Can you tell me a little more about what is happening when you try to listen on your Samsung? The more details you provide the better.
For example:
Thanks for the help!
Hi, @Sammyblommer. 👋
Sorry to hear that you're experiencing this. Based on your initial post, it sounds like the app is crashing during your listening sessions. Thanks so much for trying out the troubleshooting steps, and for letting me know.
If you're using a Samsung device:
This issue may be related to your "Sleeping Apps" setting, which can cause the app to stop / pause when it is backgrounded.
Please try out the following steps:
++
If you still have trouble, I'd like to share your device info and experience with our engineering team. Would you mind providing the following details?
Are you connected to Wi-Fi or cellular data when this is happening?
Let me know as I'd like to report this. 🎧
For an LG device, you can go to Settings > General > Battery > Power Saving Exclusions. Then scroll down to Pandora and change the setting from Off to On.
Keep in mind that this will consume more battery, but at least the app will work now.
My phone: LG Tribute Monarch. Relatable to LG phones without SD CARDS such as mine.
This is not a PANDORA issue at all. From my experience on 3 different music apps as well as this one, has been more of a storage/low memory issue versus a power restriction issue. I've dealt with this issue for months, since the purchase of my device. I've done all of the same troubleshooting and it still happens. The music will stop, on occasion, when I've received notifications such as text messages or massages from other apps like using my browser or search bar and other apps. This is not a PANDORA issue at all.
Best advice, be diligent about clearing your caches, saving files that you want to keep in a cloud and deleting them off of your devices memory. Seriously, keep your gallery empty if you've already used what you needed then save and delete. This is just the factor and solution that seems to work for me. But do your phone backup and save it in Drive or another cloud first if you ever decide to HARD RESET your device, save your vids and pics in Photos or another cloud. Uninstall unused and seldom used apps. If this doesn't seem to help then Idk but wish you the best of luck. But there is no reason for you to reset your device. Just lower the amount of storage being used.
I've gone through all troubleshooting and the issue has best worked with clear storage.