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Replay button not working

APB070192-
Local Performer

So I brought my subscription back for $5 a month and when I went to go use it like I normally do I noticed that the repeat but it's not working. So I shut the phone off turned it back on then tried it again still didn't work. So I uninstalled the app reinstalled it signed in still not working. Shut the phone off for good measure again. Still not working so I waited till the next day maybe thinking that my payment was still processing and maybe that's why it wasn't working immediately still doing the same thing. What do I do?

 

Moderator Edit: Edited title for clarity

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3 Replies

AlyssaPandora
Community Manager
Community Manager

Hi, @APB070192-.

Let's see if we can get your replay button functioning normally again. 

Please try out the following:

  1. Clear data* for Pandora in your phone's settings.
    • Press the menu key from the home screen on your device (not your Pandora app).
    • Tap Settings.
    • Tap Apps.
    • Select Pandora.
    • Tap Clear data from the storage details page (you may have to tap Storage to see that option).
  2. Return to the Pandora app, and log back into your account after completing the above steps.

The steps for each Android device are slightly different. If you have a Pixel, you can find helpful steps here.

*Pandora Plus users, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let me know.

Alyssa | Community Manager
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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thirdcoastgrind
Local Performer

Some songs simply can't be replayed, due to licensing restrictions by the artist or record companies 

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AlyssaPandora
Community Manager
Community Manager

@thirdcoastgrind You are correct about this. Although the majority of the songs in our collection will be eligible to be played without restrictions, you may encounter a portion of songs that are unavailable or labeled "Radio Only" due to our current licensing restrictions. In the meantime, you can create a station that will play similar songs and artists, based on an artist or a particular song.

We are continuously working on increasing the amount of songs which can be played on stations, on-demand, or offline. Our intention is to provide enough music you enjoy to avoid any inconvenience around this.

Thanks so much for posting on the Pandora Community! :pandora:

Alyssa | Community Manager
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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