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Shuffle Won't Stop / Turn Off

mayadg
Local Performer

My pandora was downloaded on my Samsung galaxy note 9, and I can not stop or turn off shuffle.  Please help 

 

mod edit: changed title for clarity

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AdamPandora
Community Manager
Community Manager

@OctoberScorpion You should be able to exit Shuffle Mode once a new station is selected to play.

Can you please do me a favor and send a screenshot of the now playing screen after you select a new station to play?

Thanks for working with me on this. 🤝

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5 Replies

AlyssaPandora
Community Manager
Community Manager

Hey there, @mayadg. 👋

Sorry to hear that you're having trouble with your shuffle feature.

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here. The trace is helpful - in case we need to report this over to engineering. 

Let me know how it goes! 🎧

Alyssa | Community Manager
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OctoberScorpion
Local Performer

I'm having the same trouble, shuffle stays on

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AdamPandora
Community Manager
Community Manager

@OctoberScorpion You should be able to exit Shuffle Mode once a new station is selected to play.

Can you please do me a favor and send a screenshot of the now playing screen after you select a new station to play?

Thanks for working with me on this. 🤝

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OctoberScorpion
Local Performer
Changing stations turned off shuffle, this right after I changed to my Doja
station next song on same station,,,thank you very much

AdamPandora
Community Manager
Community Manager

Glad to hear that helped, @OctoberScorpion.

Enjoy the music!

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