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Unable to Dismiss Notification Symbol on Android

Jedbehar
Underground

Same problem on android. But iOs solution doesn't work on android. What's the android solution?

 

Moderator Edit: Changed title for clarity

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1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Thanks @Jedbehar - super helpful. Can you let me know the Pandora version you're on as well, it wasn't included in your screenshot. 

I'd like to start with a basic troubleshooting step. From your Android Settings, please try clearing the Pandora app data using the following steps:

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

You will be asked to log into your account after completing these steps.

Let me know how it goes. 

 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

View solution in original post

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TannerPandora
Moderator
Moderator

Hi @Jedbehar thanks for posting to community! I moved your message and started a new thread in our Android support board to help keep things organized. This way if someone else has a similar issue they can easily find it. 

First, can you do me a favor and please include a screenshot of what you're seeing on your device for the notification?

Can you also include some details about your device:

  • Model:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Thanks for the help!

 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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Jedbehar
Underground

2020-04-04 11.56.25.jpg

Screenshot_20200404-141823_Settings.jpg

 

 

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TannerPandora
Moderator
Moderator

Thanks @Jedbehar - super helpful. Can you let me know the Pandora version you're on as well, it wasn't included in your screenshot. 

I'd like to start with a basic troubleshooting step. From your Android Settings, please try clearing the Pandora app data using the following steps:

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

You will be asked to log into your account after completing these steps.

Let me know how it goes. 

 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

View solution in original post

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Jedbehar
Underground

Screenshot_20200404-150314_Settings.jpg

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AlyssaPandora
Moderator
Moderator

Thanks for sharing this helpful info, @Jedbehar.

Were you able to try out the troubleshooting steps from @TannerPandora's message here?

Let me know if you're still running into this issue. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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