Hi there, @Karen_Jones. 👋
Are you attempting to listen to a song, album or playlist on demand? If so, it sounds like you may be triggering an advertisement in order to initiate a complimentary session of Premium. You can find out more about how Premium Access sessions work in this helpful article.
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If you're still having trouble, can you please send me a screenshot of exactly what you're seeing?
- To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured.
- To access your screenshots, go to the Gallery and look in the Screenshots folder. In your next reply, click on the camera icon to attach a photo to your next post.
Thanks so much for your help with this! 🎧
