Unlocking Premium Access

[Karen_Jones]

I'm being told to view add to unlock me. I don't understand 

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @Karen_Jones. 👋

Are you attempting to listen to a song, album or playlist on demand? If so, it sounds like you may be triggering an advertisement in order to initiate a complimentary session of Premium. You can find out more about how Premium Access sessions work in this helpful article.

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If you're still having trouble, can you please send me a screenshot of exactly what you're seeing?

• To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured.
• To access your screenshots, go to the Gallery and look in the Screenshots folder. In your next reply, click on the camera icon to attach a photo to your next post.

Thanks so much for your help with this! 🎧