CarPlay + iOS 18: 'There was a problem loading this content' error message

[Pandora]

Pandora Update (11/22/2024):

We appreciate everyone's patience, and understand that these issues around Apple CarPlay have been frustrating and disruptive to your listening experience in the vehicle. Our engineering teams have been working diligently to resolve this for all impacted listeners.

We're happy to announce that Pandora version 2411.1 for iOS should resolve the following issues with CarPlay:

• Listeners who experience trouble with stations loading in the Recent tab.
• Listeners who experience an error message "There was a problem loading this content".
• Listeners who experience loading issues with songs within a playlist.
• Listeners who experience the screen not automatically transitioning to the Now Playing screen.

We recommend manually updating to the latest version (2411.1) of Pandora by visiting the Apple App Store on your iOS device and using the below steps to update.

How to manually update apps on your iPhone:

• Open the App Store.
• Tap the My Account button or your photo at the top of the screen.
• Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

In some cases you may need to refresh the page in order to see the update. After updating to Pandora version 2411.1, please try Pandora with CarPlay again and let us know if you're still having trouble.

Please use your mobile device in your vehicle only when conditions allow and as permitted by applicable law.

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Pandora Update (10.10.24):

This thread has been specifically created for listeners who report receiving the error message "There was a problem loading this content" when connecting to CarPlay on iOS 18.

If you are receiving this error message, please post your comment within this thread. Comments posted here will be reported to an internal ticket investigated by our engineering team.

In the meantime, we ask that all listeners commenting to keep posts relevant to the thread and help us keep community a welcoming environment for all.

Updates will be posted as they are made available to the community team. Thank you for your continued patience. 

Note: This thread as been accepted as the Solution to mark the CURRENT STATUS AND STEPS. Updates will be provided in this thread as they are made available to the Community Team.

We appreciate your continued patience during this time.

[TDavenport]

Yes same for me! 😢
Tami

[TDavenport]

Same here.
Tami

[Pandora · Accepted solution]

Pandora Update (11/22/2024):

We appreciate everyone's patience, and understand that these issues around Apple CarPlay have been frustrating and disruptive to your listening experience in the vehicle. Our engineering teams have been working diligently to resolve this for all impacted listeners.

We're happy to announce that Pandora version 2411.1 for iOS should resolve the following issues with CarPlay:

• Listeners who experience trouble with stations loading in the Recent tab.
• Listeners who experience an error message "There was a problem loading this content".
• Listeners who experience loading issues with songs within a playlist.
• Listeners who experience the screen not automatically transitioning to the Now Playing screen.

We recommend manually updating to the latest version (2411.1) of Pandora by visiting the Apple App Store on your iOS device and using the below steps to update.

How to manually update apps on your iPhone:

• Open the App Store.
• Tap the My Account button or your photo at the top of the screen.
• Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

In some cases you may need to refresh the page in order to see the update. After updating to Pandora version 2411.1, please try Pandora with CarPlay again and let us know if you're still having trouble.

Please use your mobile device in your vehicle only when conditions allow and as permitted by applicable law.

[jrodrig3]

Received msg below from pandora support.  I had to delete the app and add it again, their upgrade instruction didn't work for me.  App was upgraded to version 2411.1  I will try it today, good luck.

Pandora Update (11/22/2024):

We appreciate everyone's patience, and understand that these issues around Apple CarPlay have been frustrating and disruptive to your listening experience in the vehicle. Our engineering teams have been working diligently to resolve this for all impacted listeners.

We're happy to announce that Pandora version 2411.1 for iOS should resolve the following issues with CarPlay:

• Listeners who experience trouble with stations loading in the Recent tab.
• Listeners who experience an error message "There was a problem loading this content".
• Listeners who experience loading issues with songs within a playlist.
• Listeners who experience the screen not automatically transitioning to the Now Playing screen.

We recommend manually updating to the latest version (2411.1) of Pandora by visiting the Apple App Store on your iOS device and using the below steps to update.

How to manually update apps on your iPhone:

• Open the App Store.
• Tap the My Account button or your photo at the top of the screen.
• Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

In some cases you may need to refresh the page in order to see the update. After updating to Pandora version 2411.1, please try Pandora with CarPlay again and let us know if you're still having trouble.

Please use your mobile device in your vehicle only when conditions allow and as permitted by applicable law.

[tmyarb4]

The update did not load for me either. Will try deleting and reinstalling.

[bensinger]

I've got App Version 2409.1 on my iPhone and iOS AppStore does not have an update yet for 2411.1  ... Any ETA that you could share? 

[sundaysinjuly]

@bensinger @tmyarb4 i can see the update on my device. you may need to refresh that account page on your iOS device by pulling down on the screen. that refreshes the list of upcoming app updates for you. 

[agc428]

I've updated to ver. 2411.1 and I think they FIXED it... need to do more testing.

So far it's looking good, will post if I find any hiccups... 

[bensinger]

Found I had to power down my iPhone and power it back up to force the AppStore to re-evaluate the Apps that needed to be updated: The new Pandora App did appear in the list then .. Just a FYI

[Lexielyn86]

I had to delete the app and reinstall it for it to update 

[jnbaron]

I  recently installed ios 18 on my iphone and ow all of a sudden I am having the "problem loading this content" issue, despite the fact that I am using the most recent version of Pandora 2411.1).  I've also tried everything else I have read about: restarting phone; reinstalling Pandora; clearing cache; etc.  Please help!

[KenX]

Hi,

Not sure why so are still experiencing the same problem. I just deleted my old version and downloaded the new version to 2411.1 and everything is working perfectly. Maybe try deleting and reinstalling once more. Nice to be back Pandora!!

Kenx

[ionp]

As of this writing (111/22/24 at 2pm Eastern time) revision 2411.1 has been available for 18 hours (ref: note in the App Store).

Get Outlook for iOS<>

[jnbaron]

I am in the same boat.  I have tried all these measures, to no avail.  I concur that it is very frustrating.

[Lexielyn86]

I deleted pandora and reinstalled it so it would update. So far it seems To be working 🤞🏼 it’s probably too soon to tell, but so far so good.

[blair_ensinger]

So just tested 2411.1 in my Colorado after the AppStore update … works great … thanks Pandora …

[DesertG8trGal]

Does this get rid of all playlist/stations?

Sent from my iPhone

[Lexielyn86]

It saves them all, as long as you know your log in information and don’t have to create a new account.

[Mx6turbo89]

Updated to the latest version of Pandora and it's now functioning normally with CarPlay. Thanks!

[TMB28]

Previously when I had a iPhone XS with iOS 17, I was able to use my Apple CarPlay with no problems. But when my phone was upgraded to iOS 18, I started having difficulty and kept getting the message cannot load content. Just today I updated my Pandora app with the new version and I’m happy to say that my full use of Apple CarPlay and Pandora has been restored. Thank you very much for adjusting this problem.