CarPlay + iOS 18: 'There was a problem loading this content' error message

[Pandora]

Pandora Update (11/22/2024):

We appreciate everyone's patience, and understand that these issues around Apple CarPlay have been frustrating and disruptive to your listening experience in the vehicle. Our engineering teams have been working diligently to resolve this for all impacted listeners.

We're happy to announce that Pandora version 2411.1 for iOS should resolve the following issues with CarPlay:

• Listeners who experience trouble with stations loading in the Recent tab.
• Listeners who experience an error message "There was a problem loading this content".
• Listeners who experience loading issues with songs within a playlist.
• Listeners who experience the screen not automatically transitioning to the Now Playing screen.

We recommend manually updating to the latest version (2411.1) of Pandora by visiting the Apple App Store on your iOS device and using the below steps to update.

How to manually update apps on your iPhone:

• Open the App Store.
• Tap the My Account button or your photo at the top of the screen.
• Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

In some cases you may need to refresh the page in order to see the update. After updating to Pandora version 2411.1, please try Pandora with CarPlay again and let us know if you're still having trouble.

Please use your mobile device in your vehicle only when conditions allow and as permitted by applicable law.

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Pandora Update (10.10.24):

This thread has been specifically created for listeners who report receiving the error message "There was a problem loading this content" when connecting to CarPlay on iOS 18.

If you are receiving this error message, please post your comment within this thread. Comments posted here will be reported to an internal ticket investigated by our engineering team.

In the meantime, we ask that all listeners commenting to keep posts relevant to the thread and help us keep community a welcoming environment for all.

Updates will be posted as they are made available to the community team. Thank you for your continued patience. 

Note: This thread as been accepted as the Solution to mark the CURRENT STATUS AND STEPS. Updates will be provided in this thread as they are made available to the Community Team.

We appreciate your continued patience during this time.

[wgstarks]

No, my post was a reply to @TannerPandora . Apparently he/she has marked this problem as resolved. See the first post. Not sure why though.

[Sumokatoom]

Same issue here 2021 Dodge Durango

[Pandora]

Note: This thread as been accepted as the Solution to mark the CURRENT STATUS AND STEPS. Updates will be provided in this thread as they are made available to the Community Team.

We appreciate your continued patience during this time.

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This thread has been specifically created for listeners who report receiving the error message "There was a problem loading this content" when connecting to CarPlay on iOS 18.

If you are receiving this error message, please post your comment within this thread. Comments posted here will be reported to an internal ticket investigated by our engineering team.

In the meantime, we ask that all listeners commenting to keep posts relevant to the thread and help us keep community a welcoming environment for all.

Updates will be posted as they are made available to the community team. Thank you for your continued patience. 

[Pandora]

Note: This thread as been accepted as the Solution to mark the CURRENT STATUS AND STEPS. Updates will be provided in this thread as they are made available to the Community Team.

We appreciate your continued patience during this time.

---

This thread has been specifically created for listeners who report receiving the error message "There was a problem loading this content" when connecting to CarPlay on iOS 18.

If you are receiving this error message, please post your comment within this thread. Comments posted here will be reported to an internal ticket investigated by our engineering team.

In the meantime, we ask that all listeners commenting to keep posts relevant to the thread and help us keep community a welcoming environment for all.

Updates will be posted as they are made available to the community team. Thank you for your continued patience. 

[bmwM5guy]

Same issue...keeps saying loading and never loads but can play and be controlled by phone.  2019 BMW M5

[Debc]

Same issue as everyone else, updated to ios18 and getting content loading error. 
have deleted and reinstalled pandora and removed phone from CarPlay and still won’t work. 

[Lexielyn86]

I’ve been having the same issue since the update. I’ve tried uninstalling -and reinstalling, logging out and back in. I’m about to create a new account, but I don’t know if that would even work 🤷🏼‍♀️ 

[Mx6turbo89]

Same issue as everyone else. Just got new iPhone and seen this message when connecting via CarPlay in my Bronco.  Very aggravating, hoping for a fix soon. 

[jeffdanger]

I have the same problem loading issue on  my Honda CRV also.  IOS 18 and latest Pandora version.  If I use the phone I can get the music to play but screen doesn't update. Rebooted car radio and removed and reinstalled Pandora App several times.

[urban505]

Same problem after updating IOS 18.01 :  There was a problem loading this content 

[KevanT]

I am having same issue after updating to IOS 18 in all vehicles.  

[JNapoli710]

This has been happening for me also.  I deleted the app on my phone then reloaded it but the problem is still happening when I listen to pandora in my car.  

I am having ALL the EXACT same issues. Deleted app, reinstalled it. Deleted phone from car, reinstalled it. Nothing has worked.

Moderator Edit: Merged posts

[RobinPK]

Hello. I am having multiple issues. I most often get the above error message. On rare occasions, the screen showing my collection of stations shows up but I cannot change stations. I have the most updated versions of both iOS 18 and Pandora. 

[Jordan8]

Just updated my iOS 14 pro to 18.01 every thing was working good until this update. Now I get a message.there was a problem loading this content.

[Mayoryag]

I updated my iPhone recently and since then I get the message already reported. If I move to IHeart there is no issue. All other apps work fine in CarPlay. I can access pandora manually from my phone for CarPlay. 

[Alacarplay]

Pandora

version 2409.1-342-6315d8cd

iphone 18.0.1

I keep getting "there was a problem loading this content"  

[ramsayj74]

Same issues as others have reported with IOS 18 on SONY XAV-3200.

[Cathy3]

Same problem in my 2021 Pilot using Car Play. The error message and unable to see the song playing on the screen. Cannot fast forward to next song, etc. The names of stations will show but not content or controls.

[Tavorydeb]

iOS 18.01

Pandora 2409.1

content still not loading and must hit Stations, my collection then favorite channel to play. 

[Jimmytech]

Hi Tanner,   I have done the same steps and I am unable to load the data.  I am able to use my phone for selecting and searching channels only.  My vehicle is a 2019 Dodge.  Thank you, Jim 

[Tavorydeb]

I have a 2024 Kia Telluride