CarPlay + iOS 18: 'There was a problem loading this content' error message

[Pandora]

Pandora Update (11/22/2024):

We appreciate everyone's patience, and understand that these issues around Apple CarPlay have been frustrating and disruptive to your listening experience in the vehicle. Our engineering teams have been working diligently to resolve this for all impacted listeners.

We're happy to announce that Pandora version 2411.1 for iOS should resolve the following issues with CarPlay:

• Listeners who experience trouble with stations loading in the Recent tab.
• Listeners who experience an error message "There was a problem loading this content".
• Listeners who experience loading issues with songs within a playlist.
• Listeners who experience the screen not automatically transitioning to the Now Playing screen.

We recommend manually updating to the latest version (2411.1) of Pandora by visiting the Apple App Store on your iOS device and using the below steps to update.

How to manually update apps on your iPhone:

• Open the App Store.
• Tap the My Account button or your photo at the top of the screen.
• Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

In some cases you may need to refresh the page in order to see the update. After updating to Pandora version 2411.1, please try Pandora with CarPlay again and let us know if you're still having trouble.

Please use your mobile device in your vehicle only when conditions allow and as permitted by applicable law.

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Pandora Update (10.10.24):

This thread has been specifically created for listeners who report receiving the error message "There was a problem loading this content" when connecting to CarPlay on iOS 18.

If you are receiving this error message, please post your comment within this thread. Comments posted here will be reported to an internal ticket investigated by our engineering team.

In the meantime, we ask that all listeners commenting to keep posts relevant to the thread and help us keep community a welcoming environment for all.

Updates will be posted as they are made available to the community team. Thank you for your continued patience. 

Note: This thread as been accepted as the Solution to mark the CURRENT STATUS AND STEPS. Updates will be provided in this thread as they are made available to the Community Team.

We appreciate your continued patience during this time.

[Toysammy]

I updated my iPhone 14 promax to iOS 18.1 in October 2024. 
when playing in CarPlay it won’t load my music list . It shows an error “ problem loading.

I have to go to my station and manually select my station 

[dmedlar]

I am also having this problem and I was extremely happy to have this connection fixed!!

My son shared it with me and it has made me feel so much better that it is being worked on;  I’m anxiously awaiting the day that everything is back to working order 😊👍

[gdvorkin]

I am having a problem connecting to my BMW vis CarPlay

[RobinPK]

This definitely worked 😊 however, to switch between channels you keep having to repeat the process—not so great on the interstate but easy enough at red lights. 
Thank you!


Wishing you a day filled with love 💕 

[benrodusa]

yup....same as u bmwM5

[agc428]

i tried on 7 different friends cars, same problems ☹️ 

Honda, Jaguar, Lexus, Toyota, Chevy

[Cbm900]

2023 Camaro same problem. 

[PJT]

Same error message on my Jeep Uconnect display.  Songs will play through Apple Car Play and station info appears on my phone screen but will not load onto main display in vehicle.  Error message states:  "There was a problem loading this content".   Song name and artist information does appear on the driver's center cluster display.  It appears to be a problem loading album details on the main display.

[MichaelGlasscoe]

Same issue with 2409.1 update from Apple App Store Kenwood DX1057XR

[Waterbury]

I am having the same issue since upgrading to IOS 18. 

[grandmafruen]

I am having same problem after updating to iOS 18 and the fix update ios18.1 has not resolved the issue involving pandora, CarPlay and iOS 18 system.  

[Cbriggs67]

After upgrading to ios18 pandora is showing an error loading content on CarPlay in my 2022 Ram and 2020 Jaguar. 

[MJBrown]

Since the IOS 18.0 update Pandora won’t load reliably selecting Recent at the top of the screen will bring up my recent stations and play music It will not allow me to switch songs or stations at that point. Opening the Pandora App on my phone and then selecting the play button will sometimes enable the music. It’s still all very sketchy though. 

[katgirl01]

Hello, not only is this happening now my music does not play when I select my station and today the wrong station plays.

[fronk_]

Is this the master thread for the issues with Apple CarPlay?

iOS Version: latest
Pandora Version: latest

Using iPhone 14 Pro
Honda Odyssey 2022

My experience is "there was a problem loading this content" on the car screen.

None of the tabs load so I have to tap through each tab a bit and then they finally load.

If I choose a station, say, Luke Fair Radio, it will choose the one below it or above it, never the one I tap.

Using it on the phone is how I choose the correct station, etc

[LittleLight]

I guess there is no solution yet. maybe its time to switch to Spotify

[jrodrig3]

Same with me.  Error on old phone apple 13 Plus.  Since then have upgraded phone to 16 pro.  OS is at 18.0.1 and still getting error.

[Bob39]

Same problem with my BMW X7.  Reloaded and rebooted car and phone.  Continue getting Problem Loading message or Pandora screen blank and I click on top where menu items are supposed to be and get error stating Cannot Load Null.  Pandora does play but cannot tell from which station.  

[lyds_13]

I’m back 21 days later seeing if there is a solution and wow, there isn’t. Get it together, Pandora!

[agunt005]

Same issue on a 23 Silverado!