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Ad Block Error with no Ad Block Extension

dillydadally
Underground

I'm using Pandora on my Windows 10 computer on the web via Chrome Version 84.0.4147.135 (Official Build) (64-bit).

I do not use any ad blocker and never have. I consider them dishonest, as I feel I pay for my content through viewing or listening to ads. Yet every time I load Pandora now I'm getting a very annoying, talking, loud, popup telling me that I have an ad blocker with instructions to disable it or whitelist Pandora. I can still listen to Pandora after dismissing it, but it's getting really annoying and intrusive and is happening over and over again.

Obviously, whatever methods Pandora's engineers are using to detect an ad blocker is getting a false positive on one of my other extensions. I've attached a screenshot of my extensions to help.

2020-08-22_15-11-51.png

If I had to guess, it would be one of these:

  • Advanced Profanity Filter (crawls the current page and converts swear words to other words)
  • I don't care about cookies (removes cookie warning popups from most websites)
  • JetBrains IDE Support or Xdebug helper (web developer tools I use for work that hook into a page for debugging - it should not be enabled on this page though)

Please let me know if there's anything else you need to resolve this issue, as it has become highly intrusive and annoying.

 

mod edit: changed title for clarity

Labels (2)
36 Replies

pcshowell
Local Performer

I am having issues all of the sudden today with pandora saying I have an ad blocker on so I am having trouble listening to music. The thing is - I have never enabled an ad blocker! I have tried to follow the troubleshooting that pandora suggests, but it doesn't work because when I get to my extensions, it doesn't show that I have an ad blocker. Where do I go from here? Spotify? I can't seem to figure it out so that may be my next option.

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AlyssaPandora
Moderator
Moderator

Hey there, @pcshowell. 👋

To keep everything tidy, I moved your post over to this existing thread as it sounds more like the issue you're experiencing: Ad Block Error with no Ad Block Extension

  • Please check out my post about Kapersky here.
  • If you still have trouble with this, please review the accepted solution of this thread here

Feel free to let me know if this helps! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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laughalot42
Local Performer

Same problem here.  The software should at least indicate how it determined that there is an adblocker so I can figure out where to look.  Pandora has been running daily for weeks, and now, today, after 1:30 pm, when I haven't touched my computer for 2-3 hours, there's suddenly a problem with an adblocker?  That doesn't seem reasonable.  Could it be something about the ad's content?

 

I'm using Chrome, and my security software is Webroot.  RescueTime is also running, but shouldn't be blocking anything.  I even upgraded Pandora to "productive".

AlyssaPandora
Moderator
Moderator

Hi, @laughalot42. 👋

Nice to see you around the community space. I completely understand where you're coming from.

If you're using a security or anti-virus software, I would recommend checking the banner settings. You can view my post about one that I've seen community members use here.

Since there are so many variations of ad blocking software and programs, we are unable to provide instructions for all of them. If you continue to have trouble, please reach out to the security software's or device manufacturer's support team for additional assistance.

You can also bypass using your web browser to stream Pandora by downloading our Desktop App.

In the meantime, I'll be sharing your feedback about the indication of an adblocker with our engineering team on your behalf. 

Alyssa | Community Moderator

Let's talk music in Community Chat

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patrick71
Local Performer

i have no extension blockers or anything that was causing it too be blocked i was listening to the music when it cut out then it says i have an overzelous blocker or extention which i have none plz advise

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AdamPandora
Moderator
Moderator

@patrick71 Nice to see you around the Community. 👋🏽

  • Please check out this post about Kapersky here.
  • If you still have trouble with this, please review the accepted solution of this thread here

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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hughbarnes
Local Performer

I received the Pandora arning to turn off ABocker. I use Chrome. I have no ad blocker extensions. How do I proceed.

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AlyssaPandora
Moderator
Moderator

Hi, @hughbarnes. 👋

To keep everything organized, I moved your post over to this existing thread: Ad Block Error with no Ad Block Extension

I would recommend checking out my post about Kaspersky here.

If you still have trouble, feel free to view the accepted solution for this thread here.

Hope this information is helpful. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Nav
Underground

I am not able to listen to a complimentary premium session. The radio stations work just fine. I am only having this issue on the pandora website. When I try it on my iPhone it works just fine.
Every time I try to play a song I get this message after some buffering:Nav_0-1619375632673.png

 

Please help!

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AdamPandora
Moderator
Moderator

@Nav I moved your post over to an existing thread: Ad Block Error with no Ad Block Extension

Please check out the accepted solution for this thread here.

You can also bypass using your web browser to stream Pandora by downloading our Desktop App🎧

Adam | Community Moderator

Let's share music in the Playlist Swap

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Nav
Underground

I don't have any add blockers set up. I downloaded the desktop app, but it is giving me the same issue. Do you have anything else that it might be?

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AlyssaPandora
Moderator
Moderator

Hi, @Nav. 👋

What happens when you launch the Pandora Desktop app?

Are you using a Windows or MAC computer?

++

Some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers. If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature: 

Feel free to let us know if this helps. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Nav
Underground

When I open the desktop app I sign in, then it starts the radio station. I want to listen to specific songs, using the pandora premium session. When I click on the song I want, it does not pop up the ad like normal, instead it starts buffering. After a minute of buffering it shows me this:

Nav_0-1619457834842.png

I am on a Mac, and I don't have Kaspersky set up.

0 Kudos

AlyssaPandora
Moderator
Moderator

@Nav Thanks for the quick follow up.

  • Does this occur when you attempt to initiate a complimentary session of Premium only?
  • Does this happen when you listen normally as well (while not in a Premium session)?
  • I also see that you've initiated several complimentary sessions of Premium recently. Have you received any messages about hitting a limit?

Let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Nav
Underground

Yes, only when I try to listen to a complimentary session. I have not gotten any notifications for a limit.

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AlyssaPandora
Moderator
Moderator

Let's try resetting the app's data, @Nav.  No worries, we'll keep track of your profile and collection for you.

To reset the app:
Open the Help menu, and scroll to Troubleshooting. Select Reset App Data.

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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Nav
Underground

It worked! Thank you so much for your help!