Ad blocker and family plan

[ceasterling]

My husband just accepted my invitation to the family plan, and he was immediately prompted to turn off his ad blocker. I thought Family was ad-free anyway, so why is this even coming up? He doesn't want to turn off his ad blocker, so how do we work around this? I changed back to single premium, but I'd like to try to figure this out while we're on the trial plan so he can use it uninterrupted too.

[LeonPandora]

@ceasterling Welcome to Community!

Sorry to hear you've been having troubles with your Premium Family subscription.

I'm happy to take a look into this. Can you provide me with a screenshot of what he's seeing and the name of the ad-blocker?

I look forward to hearing back.

[TannerPandora · Accepted solution]

Hi all!

Just wanted to reach out to share an update. Our web team has made some improvement to the web experience. Moving forward, you should not see an ad blocker message with your Family Plan subscription.

If you do continue to have trouble with the ad blocker message with the Family Plan subscription, please let us know. We kindly ask that you include a screenshot of the message and your browser window in your reply.

Let us know if you have any questions about Premium or Premium Family. Thanks for listening to Pandora!