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Desktop: Music Stops / Buffering Issues

pamelarae05
Underground

My boyfriend cancelled his subscription for this exact reason.  I experience as well on a desktop computer and my android phone as well.  None of the troubleshooting steps makes any difference. It just started happening a couple of months ago and is something Pandora should look into on their side and get corrected.

Labels (1)
38 Replies

jazzman4000
Local Performer

 DONE ALL THAT, even got a new modem and it still does the same thing, stops playing and sit and buffing! all my other streaming apps work OK.  WHAT UP PANDORA????

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AlyssaPandora
Moderator
Moderator

Hey there, @jazzman4000. 👋

Sorry to hear that you're having trouble with buffering.

How are you listening when this happens?

  • MAC or PC?
  • Web browser or desktop app? If you're using a browser, which one?
  • Have any other error messages popped up?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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matt144
Local Performer

Adam,

I don't know about the original poster, but I am having similar issues on my Mac.  I only experience it on the Mac, not windows, roku, or android.  Using the app vs chrome doesn't seem to fix the problem.  Almost daily it just stops and starts buffering, and won't continue until I reload.  My internet connection is solid and I don't have these issues with any other music streaming services.

 

Thanks,

Matt

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AdamPandora
Moderator
Moderator

@matt144 Nice to see you around the Community. 👋🏽

Please try connecting your device directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection: 

  1. Shut down your device completely;
  2. Unplug your modem and router, wait one full minute, and then plug them back in;
  3. Wait five more minutes to allow the modem and router to fully boot back up;
  4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Shack
Underground

Pandora won’t play at all says buffering, been saying  buffering for 5 days now and my phone is working fine just not the Pandora 

 

mod edit: change title for clarity

eleanorboba
Local Performer

He/she said it was NOT the phone. I am having the same problem. It plays on my phone, but not on my computer since yesterday. Just continues to buffer.

AlyssaPandora
Moderator
Moderator

Hi there, @Shack @eleanorboba. 👋

Thanks for reporting the buffering issue you're experiencing.

Could you clarify how you're listening when this happens?

  • MAC or Windows computer?
  • Using a web browser or the Pandora Desktop app?
  • Have any error messages popped up (other than "Buffering...")?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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MiYUKi
Local Performer

I'm actually having the same problem too, I click the song I want to listen to, it opens up the ad window and then it just closes the ad and it won't play the song. Ah, and I'm listening on a web browser on my Chromebook.

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AlyssaPandora
Moderator
Moderator

Hey, @MiYUKi. 👋

Have any error messages popped up? 

I would recommend running through the troubleshooting steps for your specific browser or Pandora Desktop App to see if it helps.

Web Browser Troubleshooting:

Hope this helps! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Itzfloyd
Local Performer

How can I get Pandora to stop buffering and actually work? 

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AlyssaPandora
Moderator
Moderator

Hey, @Itzfloyd. 👋

Sorry for the inconvenience. 

It's possible that this error message was triggered by multiple listeners on your account, a problem with Pandora on your device, or an issue with your internet provider. 

This could also mean there were indications that the Pandora service was being accessed in ways that don't fit our Terms of Use. You can review our terms hereWhen this happens, we automatically disable access to Pandora for a period of time.

I made a small change, and you should be able to listen without any issues now.

Let us know if you continue to have trouble with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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TheEquinox
Local Performer

@AdamPandora  I'm having a similar thing happen to me. Pandora doesn't like finishing a song the last several days for me for some reason. They tend to cut off about 3/4 the way through, about every 5 songs I'll get one that finishes. 

Listening on Windows 10

Happens on both Brave and Microsoft Edge

No error message. Just says 'buffering' and then skips to the next song after several seconds of silence. Problem is, my videos and other downloads never stutter.

think it started happening after a windows update. My personal guess is that for some reason the song's won't download past a certain point, or their is an error in the code that makes my browsers think the song is totally downloaded when its not. 

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AdamPandora
Moderator
Moderator

@TheEquinox Thanks for sharing your experience on the Community. 

Unfortunately, we don't support the Brave browser. Please use one of our supported browsers for listening to Pandora, like Firefox, Chrome, Safari, or Microsoft Edge.

Since it sounds like you are having trouble with this on Microsoft Edge as well, I recommend running through the following troubleshooting steps: Edge Troubleshooting

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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domrobpez
Local Performer

It is not the modem or any device in house... this happens in my office, in my home office, and on my phone. Stop trying to blame out hardware and do some real work to resolve.. I will cancel my subscription too if this isn't fixed. I am not paying for lousy music 

 

Dominic Pezzulo
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AdamPandora
Moderator
Moderator

@domrobpez Could you tell me a bit more about what is happening?

Office/Home computer:

  1. On your office/home computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

+++++++++++++++++++++++++

Phone:

  1. When listening on your phone, is there an error message? If so, what does it say?
  2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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klaughter
Local Performer

Also experiencing this on Mac. Doesn't matter if I'm on Chrome browser or the desktop app. Both pause for 30 seconds or so "buffering" and I sit in silence. No error message, just buffering. Forward skip button also lags for many seconds. Nothing I do seems to make a difference and my internet speed test comes back perfect (over 200mbps download).

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AdamPandora
Moderator
Moderator

@klaughter It sounds like the issue may be related to the network you're using to connect to Pandora.

Please try connecting your device directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection: 

  1. Shut down your device completely;
  2. Unplug your modem and router, wait one full minute, and then plug them back in;
  3. Wait five more minutes to allow the modem and router to fully boot back up;
  4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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noellesmith
Local Performer

Sometimes it says "buffering," but other times it shows the song but no sound is coming out.  I can play videos with sound,  so my sound is working fine.

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AlyssaPandora
Moderator
Moderator

Hi there, @noellesmith. 👋

Could you share a bit more about what is happening?

  • Are you using a web browser to stream Pandora? If so, which one?
  • Or, are you using the Pandora Desktop App for Windows or MAC computers?

++

In the meantime, I would recommend through the troubleshooting steps based on how you listen. I've included links below.

I hope this helps. Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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