Desktop: Music Stops / Buffering Issues

[pamelarae05]

My boyfriend cancelled his subscription for this exact reason.  I experience as well on a desktop computer and my android phone as well.  None of the troubleshooting steps makes any difference. It just started happening a couple of months ago and is something Pandora should look into on their side and get corrected.

[AlyssaPandora]

Hey there, @ClockwrkOrangeS. 👋

Thanks for getting back to us with those details. 

Since you're using Chrome, I would recommend running through these steps to see if it helps resolve the issue you're experiencing. 

If you're still having trouble, please try using a different browser to help us determine whether this is browser-related. You can also try troubleshooting your network here.

Let us know how it goes. 🎧

[amyj67074]

I have tried all the fixes I know how to do. This is now so frustrating, I am cancelling. I shouldn't have to work so hard to listen to just 2 songs and then the buffering starts up.

[AlyssaPandora]

Hi, @amyj67074. 👋

Sorry to hear that you're having trouble. Could you share a few more details about how you're listening? 

• Which web browser are you using?
• Have you encountered any error messages other than "buffering"? 

I would recommend through the troubleshooting steps based on how you listen. I've included links below: 

• Edge Troubleshooting
• Chrome Troubleshooting
• Safari Troubleshooting
• Firefox Troubleshooting

Let me know. 🎧

[hileanamacias]

right I thought I was the only one 

[AlyssaPandora]

Sorry to hear that, @hileanamacias. 

I would recommend checking out my post here to see if those steps help. 

Let us know how it goes. 🎧

[csfree12]

I'm about to cancel for the same reason. Why do we pay money for a service when they can't make it work after years of having this issue? A problem like this shouldn't take this long to fix.

[lester8r]

Hello. Pandora is playing relatively uninterrupted on my iPhone, considering that there are occasional "shadows". I attribute those to my cellular connection. As for the iMac, I disconnected some speaker devices (Airport Xpress), and the signal now appears to be solid. Thanks!

[MariaPandora]

Hi @lester8r , thanks for letting us know.

We're glad to hear everything seems to be working better now.

Please let me know if you need help with anything else!