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Desktop: Pandora Stops Working When Ads Appear

ImaPepper
Opening Act

I've used Pandora Free for years but recently when ads begin, it freezes up and stops working entirely instead of playing the ads.  I've tried Chrome, FF, Explorer, Edge, and Brave and it seems to happen on all.  I can live with ads, but with this now happening I'm near to seeking alternatives to beloved Pandora.... Help! 

Labels (1)
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28 Replies

Acnhlover
Local Performer

freezes and dosent play

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AdamPandora
Moderator
Moderator

@Acnhlover Could you tell me a bit more about what is happening?

Does Pandora only freeze when an ad is about to play?

Also are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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gmdp
Local Performer

This is happening to my Pandora service, as well. It freezes when an ad is to play - stops totally. It unfreezes when I click on the Pandora icon and the ad plays. But then it freezes before the music begins until I click on the icon. Happens every time. 

 

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AlyssaPandora
Moderator
Moderator

Hi, @gmdp. 👋

Sorry to hear that this is happening. We appreciate you bringing this to our attention.

I would recommending trying out the troubleshooting steps for your specific browser / Pandora Desktop app. 

Web Browser Troubleshooting:

++

Pandora Desktop App Troubleshooting:

Let me know if you continue to have trouble with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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213850
Local Performer

I agree they just pop up and freeze but what I do is go to radio and find my favorite artist and listen to ther radio no ads!

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AlyssaPandora
Moderator
Moderator

Hi there, @213850. 👋

Sorry for any trouble you've experienced. 

Have you tried running through the standard troubleshooting steps? If not, I would recommend the following:

Web Browser Troubleshooting:

Pandora Desktop App Troubleshooting:

++

If the issue persists after troubleshooting, could you share more information about the advertisement?

  • Does this happen with a specific advertisement? If so, which one?
  • What was the ad for? Do you remember the brand, product, event or website name?
  • How are you accessing Pandora? Are you on a computer, phone, tablet or in-home device (TV, Xbox, Blu-ray player, etc.)?
  • Was it a visual ad, an audio ad, or a video ad with audio?
  • Which of your station(s) did you hear/see it on?

I hope this helps. Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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apf1979
Local Performer

Windows 10, Chrome with adblock disabled. The screen is frozen at "ADVERTISEMENT" with nothing else in the black box. There is a Dove ad on the right side of the screen. I click on the black box and takes me to a Dove advertisement in a new tab. After watching the ad to the end on the other page and closing it, the right hand side ad disappears but the issue remains. 

Refreshing the tab does nothing. Closing and reopening the browser does nothing. The track info at the bottom says the ad is at 0:00 | 0:00.

Edit: frozen again after two songs after clearing cache and cookies. 

Clearing cookies and cache and restarting the browser fixed it but I've also had this issue on my android app. Why is a cookie necessary to check if an ad is frozen? 

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213850
Local Performer

had a similar problem but it just wouldn't play the ad so I can only play the stations kinda annoying

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AlyssaPandora
Moderator
Moderator

Hi there, @213850. 👋

Sorry to hear that. Are you still having trouble with this?

If so, I would recommend running through the applicable steps below.

Web Browser Troubleshooting:

Pandora Desktop App Troubleshooting:

++

Are you seeing any error messages? If so, what exactly does it say?

Are you using an ad-blocker?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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